Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

62% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (393) , Sales Representative (386) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (118) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1315 reviews)); "The pay was good and everyone who worked there was very knowledgable" ((in 843 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 722 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 528 reviews)); "Benefits bare really good and work from home" ((in 368 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 468 reviews)); "There are good managers but also many mediocre and poor managers." ((in 254 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 149 reviews)); "Bad Upper Management" ((in 147 reviews)); "Constant change and layoffs" ((in 119 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.6

62% would recommend to a friend

(10,116 total reviews)

Tim Sweeney

66% approve of CEO

59% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,116 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.6 out of 5 stars, based on 10,116 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

10K reviews

3.0

May 6, 2009

People work here for the money, not because they want to.

Systems software engineer

Recommend

CEO approval

Business Outlook

Pros

Short commute, Better than average pay for the area. Pension.

Cons

Typical large corp. issues: Poor management, constant change, lack of meaningful communication.

2.0

May 5, 2009

used to be good place to work but gone downhill due to the frequent re-org and management change

Software developer

Recommend

CEO approval

Business Outlook

Pros

good benefits and competitive pay

Cons

very little opportunity to move up; hardwork rarely ever get rewarded or recognized. frequent management change cause lots of confusion at work.

4.0

May 5, 2009

A Company that has great potential!

Software engineer

Recommend

CEO approval

Business Outlook

Pros

-The work I do is enjoyable. I am in the career I want to be in and have much freedom to get that work done. No micro-managing. -There is a new CIO since the beginning of 2009 who seems to know what needs to get done to be successful.

Cons

1. They seem to lay off employees who have been loyal for a long time (10 yrs plus) 2. The last 3 years there has been considerable change. The prior CIO and SLT created a mess of the IT Hosting team.

Viewing 10018 - 10020 of 10,116 Reviews

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Technical Claims Specialist

Sales Representative, Inbound, Remote

Remote Inside Sales Representative

Remote Inside Sales Representative