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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

63% would recommend to a friend

(10,112 total reviews)
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Tim Sweeney

66% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Assurance industry (3.6 stars).

Reviews by job title

10K reviews
1.0
Mar 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Hands down, the BEST place to launch a career. The sales training was fantastic, the culture in training was fun. But this was also back in the day before the devolution.

Cons

-Hands down #1 biggest con: Your leadership DOES. NOT. CARE. ABOUT. YOU. Never forget that you are but a statistic... a single rung at the very bottom of the corporate latter. Your job and your purpose is simply to please and appease your management team. If this were a romantic breakup, Liberty management's behavior would be considered manipulative on a sociopathic level. Blaming, avoiding taking any responsibility, and avoiding/resisting communication.

2.0
Feb 2, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay is great, the options for Therapy is great, and some of the trainers are amazing.

Cons

They portray as a company to care for the employees, but that is only to get you in the door. The expectations are unrealistic for the employee, and when you provide proof of this and ask them if they could do the same if they were in your role, won't answer your question but talk in circles. This company is one of the worst companies I have ever worked for! It is best to write down notes of your own of every meeting you have with any team lead, manager, or director. Keep track of everything because they will lie on you and when you ask for proof, they will tell you they can't provide it. Trust me, I have proof!

1.0
Dec 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Training. The training prior to taking calls is top tier, pre licensing and product knowledge is fantastic and really gets you ready for the job. I can't speak highly enough of my trainers.

Cons

Work Life balance, pay, time off, benefits, the list goes on. My shift was 12-9 and I would consistently get texts from management asking if I could clock in early around 9:30am-10am. It happened enough that you started to feel pressured or feel bad about saying no or ignoring the texts. My work life balance struggled heavily while working here and I spent many weeks working 55+ hours. Pay started out decent, but once the new comp plan for 2021 came into the picture it went down hill quickly. If you're looking to make consistent, good money, you won't find that here without extreme overtime and exhaustion. Time off is pretty good, you accrue quickly, but you never feel like you can take it off. God forbid you take time off across 2 months. If you miss goal or even miss one metric you'll get written up for not meeting targets. When we moved home for covid time everything got even worse. I was told they could hear my infant crying in the background and to try and move away from the noise, in fact I saw my family less while working at home. Horrible experience. Benefits are expensive, the plans are great, but good lord you pay for them. My family coverage was roughly $350 per paycheck, which drastically brings your base salary down. They will push you so hard and you'll see a check for $1000. Extremely disheartening.

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Liberty Mutual Insurance Response
4y
Thanks for sharing your experience. We do our best to foster an open work environment where employees feel empowered and valued. We're sorry to hear of your experience. We will pass your feedback along appropriately.
Viewing 37 - 39 of 10,112 Reviews

Glassdoor has 11,397 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.