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Liberty Mutual Insurance

Engaged Employer

Not Worth It - Inside Sales Representative Liberty Mutual Insurance Employee Review

1.0
Dec 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Training. The training prior to taking calls is top tier, pre licensing and product knowledge is fantastic and really gets you ready for the job. I can't speak highly enough of my trainers.

Cons

Work Life balance, pay, time off, benefits, the list goes on. My shift was 12-9 and I would consistently get texts from management asking if I could clock in early around 9:30am-10am. It happened enough that you started to feel pressured or feel bad about saying no or ignoring the texts. My work life balance struggled heavily while working here and I spent many weeks working 55+ hours. Pay started out decent, but once the new comp plan for 2021 came into the picture it went down hill quickly. If you're looking to make consistent, good money, you won't find that here without extreme overtime and exhaustion. Time off is pretty good, you accrue quickly, but you never feel like you can take it off. God forbid you take time off across 2 months. If you miss goal or even miss one metric you'll get written up for not meeting targets. When we moved home for covid time everything got even worse. I was told they could hear my infant crying in the background and to try and move away from the noise, in fact I saw my family less while working at home. Horrible experience. Benefits are expensive, the plans are great, but good lord you pay for them. My family coverage was roughly $350 per paycheck, which drastically brings your base salary down. They will push you so hard and you'll see a check for $1000. Extremely disheartening.

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Liberty Mutual Insurance Response
4y
Thanks for sharing your experience. We do our best to foster an open work environment where employees feel empowered and valued. We're sorry to hear of your experience. We will pass your feedback along appropriately.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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