The training provided for this job isn't good at all. There is a high number of staff that can't speak English, some staff are hired simply because they are the Mangers friend. When running my own shifts I can't communicate with these staff members. Customers become extremely frustrated and constantly complain, which is understandable, in turn the staff who don't speak English get to do the more favourable jobs, which involve not dealing with customers, this is unfair towards the staff who provide excellent customer service and never get a chance to do other enjoyable task that doesn't involve serving customers simply because they speak English.
The scheme for hiring used in many stores is simply who you know as opposed to what you know. Our manager is also foreign and speaks little English too. She has hired many of her friends, brought then from her country to work at our store. This isn't how staff should be hired, we should advertise and get the best staff rather than staff that no one can communicate with!
The working hours are hectic and the shifts are extremely long. Most people never get a weekend off, there isn't a schedule that give everyone their fair amount of weekends off.
The salary is minimum wage however the company has so many procedures and standards that involve such hard work for very little money.
When serving on the till I would easy make £80 per day on "upsales" this is suggestive selling such as "Would you like to go large", our sales are constantly rising but the company has taken away all forms of bonus' and pay rises. Through my years of working for KFC, it has become increasingly more un-enjoyable and not worthwhile, now I dont do any form of upsales what so ever, my upsales now are maybe £15pd and it's only as the customer request Large or AddOns themselves. The company cares less about it staff than they ever did before so in turn all our staff at my store hate the company they work for.
