Glassdoor reviews

5.0

100% would recommend to a friend

(746 total reviews)
avatar

Owen Humphries

Not enough data to show CEO approval

100% positive business outlook

Glassdoor has an employee rating of 5.0 out of 5 stars, based on 746 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Glassdoor employee rating is 36% above average for employers within the Informatique industry (3.7 stars).

Reviews by job title

746 reviews
1.0
May 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Glassdoor was some of the best times of my life work wise. I remember when we started in a smaller office and all really became family. I truly never thought I would leave Glassdoor anytime soon, I thought I would have a long career there. The people I worked with will continue to be some of my best friends in Chicago, and I am thankful to Glassdoor for that.

Cons

Glassdoor is built on the principle of transparency. Christian, everyday you asked us to go out and fight against out competitors when we knew it was hard. We AEs/SAEs struggled, but we continued to do it, and continued to do it with comradery. We didn't make a ton of money, some of us did, most of us didn't compared to others at competitors, but we loved working at Glassdoor, and working hard because we believed in the mission. I don't understand what happened. One day everything was fine the next, 300 lay offs. We did that because you kept reassuring us that Glassdoor was going to come out on top, that if we kept working hard enough, we would have endless growth within the company. Christian, you lied to us. You brought on our Chief Economist to tell us that we are going to be able to make it through this, that we were underpaid for years because Glassdoor was preparing for some sort of inevitable downturn. You told us that we were going to be OK, and that we were well positioned for no lay offs. My question to you is, why did Indeed send out an email to its employees reassuring that they would not be laid off? How is it that Glassdoor let go of 300, many top sellers going to presidents club, long tenure, great experience, etc, and Indeed did not lay of any of its GTM teams? Was this the plan all along? Did you not fight to even keep your top sellers to merge into Indeed at the least? You did not protect your people, Christian. I am very grateful that we got the severance that we did, but the false hope you gave me really crushes me. I still can not believe what happened. I feel like I lost my family and community in Chicago in the blink of an eye. Honesty is always appreciated, and lying to us, leading us on, has lead to massive destruction. The culture you spent years building is now gone. I would like to quote something to you, Christian, that I read on LinkedIn: "Laying off hundreds of people - crisis or not-is a massive leadership failure. Slashing jobs to save a company is like saying "we had to throw some people overboard to save the Titanic" and then ushering the captain to the only lifeboat. Your ship is probably sinking anyway because you have huge financial execution mismanagement problems...".. .....or,... was slashing off the SMB team always the plan and this just helped you cover it? Sad!

avatar
Glassdoor Response
6y
Thank you for sharing about your Glassdoor experience. I am so sad that we are in the position where we had to say goodbye to many incredible people, like yourself. This was not your fault. And the disappointment you feel in me is understandable. I hear your feedback that you felt that we did not clearly communicate what was unfolding with our business and that it came across as false hope. Please know this was not my intention, but again, I hear your feedback and will seek to learn from this. So you know, my intention is always to be as transparent as possible, whether good or bad news. When I spoke in the early days of this pandemic, it was just beginning to spread in the US and was still unclear just how it would affect our business. The impact was dramatic and it was sudden. As the situation progressed, I shared with the company at our most recent All Hands that we’d seen significant declines in our business. In the days and weeks that followed, those declines and the impact of COVID-19 continued and put us in the position to make some very difficult decisions. I want to thank you and acknowledge your contributions to Glassdoor, and for your candid feedback. Christian CEO, Glassdoor
4.0
Oct 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Love my coworkers. Definitely will be life long friends. Like the relaxed dress code and the freedom. For the most part, you get back what you put in.

Cons

Where do I begin? Glassdoor is turning into something that it's just 'not'. I chose to begin a career at Glassdoor because of the people, atmosphere, perks, career opportunities, and future manager. Now they're bringing in some new faces from companies that have OPPOSING culture to what Glassdoor is all about. Trying to change us. Couldn't be more clear that all of us are just numbers according to some of the new management here. It is not being received well. You have, and will continue, to lose great employees because of it. The vibes are not what they used to be. Nobody feels job security. More than half of the sales reps are exploring new careers as of late. Practice what you preach..... Give your employees a "Job and Company they love" because that is what we originally signed up for.

avatar
Glassdoor Response
8y
Thank you for taking the time to write this all out, and I'm sorry that you are feeling this way. I'm really excited about the culture we have in Chicago, and at Glassdoor as a whole, and I have a deep commitment to continue its tradition as a place everyone feels welcome, valued, and enthusiastic about their job. That said, your concerns are absolutely heard, and I'll take them to heart as we head into the end of this year. I remain confident that we are a mission-driven company with amazing people doing great work, and I'm proud of our folks every day.
3.0
Feb 11, 2016
Recommend
CEO approval
Business Outlook

Pros

The mission at Glassdoor is "to help everyone everywhere find the jobs and companies they love" and it is powerful. Our CEO Robert, when you hear him speak, truly believes in this and it trickles down. We are transforming the recruiting industry and you can feel the "magic!" The flexibility Glassdoor offers is amazing. Have a doctor appointment? No problem. Need a day to work from home for whatever reason, sure - go for it! Having a baby? We have AMAZING maternity/paternity benefits. Want to take a vacation, enjoy it because we don't have a PTO policy! On the sales side, while there are challenges, I believe that our managers do fight for us. I have yet to see a manager throw a rep under the bus - they typically give all the credit to reps when it comes to successes, while taking partial responsibility for failure when it happens. You don't see that too often!

Cons

The negative aspects of Glassdoor have nothing to do with the culture, but rather around sales and our processes. Over my time at Glassdoor I have had multiple territories with different comp plans that just don't make sense. They ask you to sell into regions of the world we don't have a viable solution for, and create products that are impossible to implement and price effectively/competitively. The reps that cover the major metropolitan areas like SF Bay Area and LA absolutely destroy their quota. Reps elsewhere, not so much, but have the same comp plan. For an organization that prides itself on transparency, this is the most opaque sales team I have ever worked for. Managers are literally in closed door meetings ALL DAY every day. Our sales approval process gets bottle necked to certain key directors that are simply never around to approve deals and thus it is an endless waiting game. Want to know about new products/features that are coming down the line? Not gonna happen because we aren't told about them until a day or two before they launch (or the morning of)! Speaking of sales, it would be nice to have a quota when the year starts! It is now mid February and we still don't know what our Quota/Territories are for this quarter or our fiscal year. We get the fact that we're rethinking our model year over year, and working for an organization that is in hyper growth mode, but you can only ask so much. You can't tell us we are behind on a plan, when we don't even know what the plan is. We can only take so much "trust us, your leadership team is doing what is best for you and the business long term." The reality is, while we want to be flexible, and do what is right for the company because we believe in what we do here, all of these decisions made behind closed doors, in endless meetings, negatively impact the morale and bottom line of your employees!

avatar
Glassdoor Response
10y
Thank you for your detailed feedback! I’m glad you feel “the magic” at Glassdoor and are enjoying the culture that we have built together. We’re especially proud of the outstanding maternity and paternity benefits you mentioned. Regarding some of the challenges you noted, I can understand your frustration. Your input and motivation will be critical to our success moving forward. As part of our transition to a fiscal year from a traditional calendar year, we are rolling out a transitional compensation plan that has taken significantly more time than anyone anticipated. We all recognize this isn’t ideal and are taking steps to improve this process as we introduce our new fiscal quarter plans that will be rolled out very soon. I agree that territory fairness and quotas are important and thank you for bringing this up. Your timing is perfect as we are currently evaluating our territory structures and compensation models, and are soliciting feedback like this to improve plans. I hope you can help us work through these issues to drive positive change in the coming fiscal year and help us continue to cultivate the culture that made you decide to work for Glassdoor. I would really enjoy discussing your observations with you directly as I work to address some of your feedback. Please feel free to email me any time, and I also encourage you to communicate any concerns with your managers. It’s helpful feedback like yours that will keep us great.
Viewing 16 - 18 of 746 Reviews

Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.