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      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      5.0

      100% would recommend to a friend

      (746 total reviews)
      avatar

      Owen Humphries

      Not enough data to show CEO approval

      100% positive business outlook

      Ratings by category

      5.0

      Culture & values

      5.0

      Diversity & inclusion

      5.0

      Work/Life balance

      5.0

      Senior management

      5.0

      Compensation and benefits

      4.4

      Career opportunities

      Glassdoor has an employee rating of 5.0 out of 5 stars, based on 746 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Glassdoor employee rating is 36% above average for employers within the Informatique industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      746 reviews
      3.0
      Mar 12, 2021

      We're talking the talk but not walking the walk...

      Gtm
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people I've worked with are the best part of Glassdoor. I have made lifelong friends here with both peers and leaders. Some of the managers that are still with Glassdoor are the best I've seen in my career. They genuinely care about their people on both a personal and professional level and truly embody what it means to be a mentor.

      Cons

      I believe we tout ourselves as the model for employee culture and support but there are some major shortcomings. First and foremost, maternity leave. Glassdoor offers their US employees what feels like the bare minimum in terms of paid time (12 weeks). What's more, is that there is an option to extend leave with unpaid time (6 weeks) but not only is this still not competitive in terms of total time off but it creates an incredibly complex situation for your peers and manager who are left to cover your accounts. Will you come back to your former book and earning potential? That is unclear. Ultimately, you are left feeling like a burden on your teammates who have to pick up the "slack" of your accounts while you're gone. We need better support for not only the parents on leave but also for the teams and managers who are covering. Help us create a system that drives cooperation and doesn't seem to punish the person who is out and who may have to forego their current book of business for a few more weeks with their new baby. No new parent should have to make that choice. We have all discussed and acknowledged how COVID is driving women, especially mothers, out of the workforce at disproportionate rates. Glassdoor needs to walk the walk and step up supporting all new parents. Quota has come up in other reviews and it's worth repeating - it's a complete disaster. Sales quotas are re-set every quarter and distributed 45 days (yes, 45 days!) into each quarter. That means you have 45 days to find a way to hit the gap you inevitably have especially if you over-performed in the previous quarter. It is extremely challenging to work ahead and genuinely provide the client experience Glassdoor is known for when you are chasing transactions to fill a gap. Help us get back to the customer-obsessed consultants we were before this shift. Lastly, feedback. It's asked for everywhere - GLINT surveys, review reminders, in monthly review sessions tier-wide, and I very much love that about Glassdoor but nothing seems to be done with that information. As such, we as reps are stuck in this loop where there's this illusion that our voice matters, only to have comments explained away or ultimately left on the table. If you really want our feedback, please take it and help us understand how it is driving change.

      3.0
      May 14, 2020

      The Wheels are Falling Off

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      People: The people is the single most amazing thing about this company. Glassdoor truly hires the best and I have been able to foster so many amazing relationships during my time there. Culture: While there have been some changes recently, overall Glassdoor had an amazing culture with snacks, open concept office, and new technology to leverage. I didn't dread going into the office because I enjoyed my time there Work Life Balance: This job really allows you to have freedom into how much you put in and the ability to take time for yourself. I was always encouraged to take PTIO and work flexible hours based on my schedule

      Cons

      Leadership: There have been quite a few changes at the top levels of the organization and it makes you wonder if those have been for the better. Since the turn of the calendar year, it feels like every single month there was a large organizational change that has greatly affected the employees and the business strategy questioning what the future would be for Glassdoor. Transparency/Communication: This whole situation showed the true colors for a company that prides itself on being open and sharing the true inside happenings with a company. The last few months felt like something was hidden around every corner and the number of "political responses" we received on a variety of subjects was frustrating and disappointing.

      avatar
      Glassdoor Response
      6y
      Thank you for your feedback on your Glassdoor experience. Truly, the people at Glassdoor are amazing and I’m happy that you were able to foster great relationships during your time here. It’s true that there have been a number of changes in the company and while it’s natural that this impacts our employees and raises questions about Glassdoor’s future, I want you to know that I believe transparency and communication with employees and providing a clear understanding of our strategy is absolutely essential. I hear your feedback that we could have been clearer and this is something I will seek to learn from. Thank you for being a part of Glassdoor and for your impact! Christian CEO, Glassdoor
      4.0
      Oct 30, 2019

      Still Feeling the Culture After 5 Years

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -I have been at Glassdoor for close to 5 years, and have seen a lot of growth and changes. -Taken together, Glassdoor is the best place I have ever worked. The culture is friendly but very smart, without huge egos getting in the way of our mission. My team is like a family to me, and overall the culture is empathetic, collaborative, and positive. -As a startup, people at Glassdoor were attracted by our mission to help people find a job and company that they love. Although we have grown dramatically during my time here, our CEO has been a north star for our culture, preserving it despite turnover, setbacks, growth, and successes. -Overall, the acquisition of the company by Recruit Holdings was a net positive for employees. Many long-time employees were handsomely rewarded by their cashed out stock options. It was honorable of the company to continue to pay out options after the acquisition, and showed the CEO's respect for employees. -Little has changed in the company since the acquisition. There have been no layoffs, no major operational changes, and even a few efficiencies on the engineering side from better coordination with our sister companies. -There were substantial pay raises for most employees after the acquisition, which brought up pay to SF Bay Area market rates. My comp today is even or above most competitors for similar roles. -We have preserved our great benefits package despite our growth and maturity as an employer. We still offer unlimited vacation, free lunch (in Mill Valley at least) and pretty terrific health coverage. -People with families are encouraged to take time off, and work flexibly to make sure their home responsibilities are covered. People work hard, but there is not a "spend 10 hours at your desk" culture here -- people work from home, take meetings via Zoom, communicate via Slack, and get the same amount of work done while also creating space for home life. -The company HQ is moving to SF in Fall 2020 (finally) which will dramatically improve commutes for many employees and will help us with recruiting SF talent as well. Marin is beautiful, but there is a reason no other major tech players have offices here -- there is no commercial real estate, no one can afford to live in Marin except execs, there are fires + flooding + power outages in Marin regularly, and you are on an island far away from SF making casual networking impossible. It's time for Glassdoor to put on its big-boy pants and finally move into the city like a real company -- that's finally happening now.

      Cons

      -My impression of our Product and Engineering orgs after 5 years here is that they are fairly conservative and slow-moving. We are behind the curve technically in many areas, and our roadmaps move really slowly. I don't know what the solution is, but lack of innovation on product and engineering are a serious long-term problem we face. -We are a tiny player in our competitive space, and that's not changing much over time. That lack of rapid upward momentum in terms of our business is very different than in the early years here, and it's sometimes hard to stay motivated without big growth prospects in the future. My team is growing really slowly (if at all) and feels like treading water sometimes. -I think we are moving too slowly in moving our HQ into San Francisco. For too long our physical location has been unduly influenced (in my opinion) by where our executive team has chosen to buy homes. Most employees are in SF or East Bay, not Marin, and there is a huge disconnect between the personal interests of execs who would like a short commute and the majority of the talent base who bears the cost of long commutes, lack of quality public transit, and unaffordable real estate for us to be in Marin. If we want to be a real company, we need to act like one and move to where the talent is -- not where our exec team wants to have a pleasant lifestyle (and can afford to live). -Our data infrastructure is not great. This is a hard problem to solve, at least with current leadership on the relevant teams. But other tech companies have figured this out, and we could do better. Data is too slow, not well documented, not widely accessible, and hard for product managers and business decision makers to get access to.

      avatar
      Glassdoor Response
      6y
      Thank you for taking the time to share your thoughts and for being a part of Glassdoor for more than 5 years. Your contributions have helped Glassdoor get to where we are today. It makes me happy to hear that Glassdoor is the best place you have ever worked. It’s our goal that every employee love their experience working at Glassdoor and I agree our culture and our people make Glassdoor truly special. Glassdoor began as a disruptor in the industry and I share your opinion that innovation in Product and Engineering is important. This is an area of focus and investment going forward. Like you, I'm excited for our HQ expansion to San Francisco, which I believe will allow us to attract top talent who will passionately help Glassdoor deliver on our mission as you and your fellow Glassdorians have. Thank you again for sharing your thoughts, Christian President & COO
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      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.