Glassdoor reviews

5.0

100% would recommend to a friend

(746 total reviews)
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Owen Humphries

Not enough data to show CEO approval

100% positive business outlook

Glassdoor has an employee rating of 5.0 out of 5 stars, based on 746 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Glassdoor employee rating is 36% above average for employers within the Informatique industry (3.7 stars).

Reviews by job title

746 reviews
3.0
Jun 3, 2019
Recommend
CEO approval
Business Outlook

Pros

Career development & growth: I have been working at Glassdoor for 3 years and have been promoted 3 times which is amazing because once you build your internal brand and perform well, chances are that you will get promoted. Like any other organization you need to play your cards well and build the right reputation and relationships to speed up your promotion track, but overall, movements do happen frequently. Great benefits & work life balance: Free catered lunch (amazing), dog friendly office (it helps owners and other employees to feel emotionally supported with so many cute dogs in our teams), 401K match (this took a few years but it's amazing that we have it now), very flexible PTO policy as long as you are performing on your numbers, awesome health/dental policies and an ok working from home policy. Office location: This is tough for people that live in the city or if they don't have a car to drive to the office, but being right on the water in the Marin county has elevated the company culture and it's refreshing to work in this beautiful "suburb" only 4 miles north of SF/Marina neighborhood. Lower Management: I have had 4 different managers here and every single one of them were amazing human beings, very empathetic, always supporting reps, passionate about our career and personal development and overall very hard working people that is extremely hard to find in the bay area especially in Sales.

Cons

Upper management & executive team: Leadership is very removed from the needs and struggles of the lower end of the workforce - with the most recent news of Glassdoor HQ moving to the city, I was expecting a more reasonable announcement to get employees more excited and pumped about moving to SF. But, because they are so disconnected with what we need, it was a very disappointing announcement in our monthly all-hands meeting and actually quiet insulting. Yes, we all understand that moving to the city is more beneficial to attract new talent and grow our company. However, just being located in the city doesn't get Glassdoor the "top talent" we are looking for - it certainly makes it easier but if we are not considering a competitive perks & benefits package in addition to our "hot new office in the city" this will only get us the average candidate that can't get hired at other hot companies/startups in the city. This is not the first time that upper management has made announcements without reasonable preparation or understanding of employees needs and concerns. In fact, during the all hands meeting, when we were raising our hands to share our concerns/ask questions, a few leaders were laughing at our comments and making it sound like we were ridiculous for surfacing these concerns which was both insulting and disappointing. Additionally, for a company that always preaches "transparency" and "culture" they didn't consider for once how people will react to these not very well presented announcements and made it very obvious that ultimately the decisions will be made regardless of the impacts they may have on people's lives and there is no room for review, hence why I am very disheartened by leadership and their decision making process. Priorities: If you are an engineer or a technical talent looking for a job at Glassdoor, this is the right time because literally that's all they care about - if you are in Sales or Customer success, think twice because we are not given the right resources or teams to help us success in our roles. Customer Success:

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Glassdoor Response
6y
Thank you for taking the time to share your thoughts. I’m happy to hear you’ve found Glassdoor to be a place where you can grow and advance your career. And, I appreciate hearing that you believe we have amazing people, I couldn't agree more. However, I'm disappointed to hear that you feel leadership is removed from the workforce. Rest assured the leadership team and I are committed to understanding and hearing the needs of our employees. I take this very seriously. My door is always open and I'm also available anytime via our “Ask the COO” slack channel. I also appreciate your feedback about our recent announcement on our move to San Francisco. We wanted to share this news as soon as possible, while balancing excitement for our new HQ with the fact that we'll also still be staying in Marin too for those employees. On our end, there are still many things to be confirmed, but there is much to be excited about that we'll take into account for the next update. But, I do hear you and what I can promise is that we will relay updates regularly over the next 18 months before we move in. Thank you for taking the time to share your thoughts. Christian President &COO
3.0
Apr 6, 2017
Recommend
CEO approval
Business Outlook

Pros

- Glassdoor is a good place to work. They have their issues but the important thing is the senior leadership (CEO) is very open and willing to change the direction of the product/company if it comes to that. Robert's office is always open and you can ask him questions (anonymously, if you prefer) during company huddles. - Nothing is set on stone - things could change. Glassdoor as a company improves upon their product tremendously. They run A/B tests and are willing to pivot their product direction if necessary. I believe that's very important for a growing company to succeed. - Coworkers. They are all amazing bunch of people. I have made some good friends while working there. - Company offers tons of perks - gym with shower, lunch, snacks, $50 mobile phone bill credit, game room, free or close to free health insurance etc. - Dog friendly.

Cons

- When I first joined Glassdoor it was the best company I ever worked for. The team was small and we were moving fast but without compromising in quality (i.e by shifting the deadline by a day or two if the product wasn't quite ready). As the company grew, stories became open ended and deadlines became almost impossible to shift which forced us to compromise in quality. There were at least three instances I could recall in the past year where we were given a hard deadline but without ironing out the details of the story or having final designs. In all three of those cases, we either didn't end up using that product or shifted the deadline so we could roll it out all together with rest of the teams. - Most of us are underpaid. This became clear when we launched Know Your Worth Tool. A former colleague of mine who left Glassdoor had told me about the 30% salary increase he/she got at their new place. - My new manager was micromanaging the team. He/she always wanted to know what we were working on (even though he/she was there for the daily standup). My manager would listen in to our conversation with fellow colleagues and provide unsolicited opinion.

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Glassdoor Response
9y
I’m glad to hear that Glassdoor was a fit for you for so long and we’re sorry to see you go. I take your feedback quite seriously and assure you we care deeply about our employees, current, former and future. I’d love to hear more about your departure experience and see what we can improve in our process. Please feel free to reach out to me directly. Feedback like yours helps keep us accountable, so thank you.
3.0
Oct 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Glassdoor is a great company. I enjoy working with my peers and really like our CEO. The mission of the company is unique and I believe in it. Unlimited vacation and opportunities to work from home make it easy to want to put my all into the job.

Cons

The problem I have with working here on the product team is how the product team is run. It is still run like we are a small startup. I am micromanaged and this makes it almost impossible to contribute my own ideas and solutions. There is a need to better build and mentor individuals. I am most commonly told what to do and when I try to bring my own approach I am shut down and made to feel stupid. I am rarely provided direction or constructive criticism for how to improve my ideas. It is mostly about how I need to do a better job of making sure other's ideas and solutions are implemented. Ego often gets in the way of real collaboration and partnership. I want to stay at Glassdoor because I think this is a great company, but I don't know how much longer I can work in this environment. I was hired into the company under the impression that I would be able to contribute significantly to the product and grow my career. As it stands currently, I am not growing and it is incredibly difficult to contribute and feel good about the work I am doing. It's unfortunate that the product team runs like this and it is actually contrary to the culture that the company professes to engender. Think twice about joining the product team unless you like being told what to do and how to do it. If you value your experience and expertise as a product person, there are many other companies in the Bay Area that know how to treat their employees like professional adults.

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Glassdoor Response
10y
Thank you for your feedback. As you know, our product organization has scaled dramatically in the last several years, and I acknowledge that we have work to do here, particularly on some teams. We announced recently the search for a CPO / Chief Product Officer, and creating more empowered, more aligned teams will be her or his top job. That said, we have amazing talent in our product organization, and I am blown away by the creativity, passion, and drive that exists on this team. I'd really appreciate it if you could confidentially share more details about your experience with me first-hand. As CEO, this is precisely the kind of feedback that I need as I craft our organization for scale. Feel free to email me, or setup time to meet me. Thank you - robert
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Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.