Treat sales team like garbage. Treat customers worse. So many roadblocks to taking care of customers. Everyone internally only cares about their own priorities, budgets, targets. Theres no alignment with cross functional teams which makes good customer service impossible. Every year our compensation changes. They find creative wsys to pay us less each year. There have been a few compensation issues which resulted in the sales teams across many divisions allegedly getting “over compensated” resulting in us having to “payback” the company. And these weren't small sums. They recently restructured our “president club” to include people selling different product lines being ranked together. So you could be #1 for your job title but lose to someone selling completely different products. The company communication is horrible and flows one way: decisions are made in Europe that directly impact the US teams ability to be successful. These decisions are made with little to no input from the US leadership team. US leadership are basically puppets with zero autonomy and decision making capabilities. Our service teams who are the life blood of our company and are single handedly responsible for winning repeat business, are stretched so thin that they can barely handle their current business let alone handle any growth. Their priorities are not aligned with customer satisfaction but instead are aligned with company internal driven KPI’s. The best thing that could happen to this company would be for a reputable, successful, resourceful company to buy up some of the divisions and put the badly needed resources into fixing these crippling issues.
