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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,194 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Dec 21, 2023

      It's better than nothing

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can work from home

      Cons

      They can and will cut your schedule short. They can tell you to log off after three hours, so you will only be paid for the three hours. Training is painfully inadequate. You won't be able to job shadow an experienced agent

      1.0
      Dec 4, 2023

      It's ok

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work remotely. Learning experience. Some customers are very pleasant to work with.

      Cons

      Not a place you want to stay for too long. Salary is dismal. Hours are erratic. You don't get paid when sick, system failures or for breaks but they expect you to do work related activities on your own time without compensation. Training is not the best, in some case you are put on the phones without any training in a specific product, but you are expected to keep the customer for only 10 minutes. When you don't know what you are doing, that is almost impossible!

      1.0
      Oct 29, 2023

      I was Termed for No Reason after almost 12 Years of Working Here!

      Customer service coach
      Recommend
      CEO approval
      Business Outlook

      Pros

      Insurance really fast $13+ depending on the campaign and area you are in Ability to move up in the company

      Cons

      No work-life balance for management Will just up and term you even if you didn't break any company policy doesn't matter if you are a coach or not, no communication around xyz will lead to corrective action or termination they will just process it then pull and tell you like they did me and then can't even explain what I was really termed for OM's can't take feedback or criticism OM makes you do their work and gets upset when its not done (keep in mind this is more than the normal stuff they ask for) Don't follow company policy but love asking what is the policy remote also known as W@H gets nothing while they push how nice it is to work for the company brick and mortar sites. I've been W@H for almost 7 years and they haven't once done anything for us at all so you do way for work for the same pay Very unethical the way they do things even if you think is good its not I learned that the hard way

      Viewing 247 - 249 of 19,194 Reviews
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      ReviewsFoundever reviews

      Glassdoor has 24,631 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.