Foundever reviews

Cognizant downsized as they sent their employees to being back in office, and so I was sent to the AARP program. I didn't have a choice, which I argued about as I work a second job, and I'm also taking care of my dad who has cancer. So I told them I could work from 8am to 3:30-4pm Monday-Friday, but I can't work Saturdays as my second job is all day on Saturday's. When I informed the Team Lead of that, she was irritated and had to speak with the Client about this. The Team Lead that kept pulling me away to "discuss" this stated that I "agreed" to the terms of this job. I didn't. I never did. I told her I didn't have a choice, that this was mandatory that we were being sent to AARP, and that the leads would be accommodating to my schedule and understanding. They hardly were, I was told, "You have to work closing and fix your schedule. This is required." Again, I explained that I didn't agree to the terms and conditions of this. Nor did I agree to only 10 minute breaks we are given, when LEGALLY IF AN EMPLOYEE HAS WORKED BETWEEN 4-6 CONTINOUS HOURS YOU MUST GIVE THEM A 15 MINUTE BREAK, not 10. But I digress that's not what made me quit. It was being told that my shift would be from 8am-6pm Monday-Friday, and that they were allowing this as they were giving me Saturdays off. Despite explaining I work a second job, I am also taking care of my father who is fighting cancer, and that I I am willing for the hours and time I stated- they refused. So I quit. If you're looking to get into this job, don't. AARP has an AI bot that will analyze your calls every 90 seconds. You will be graded during that call, and they'd like you not to have a call longer than 4 minutes. Training is rushed. You're rushed and expected to keep things perfect despite their faulty equipment. Expect a raise- never. It took me working 3,000 hours to get a .15 cent raise. So yeah, despite the CEO of Sitel buying Sykes for over a billion dollars, you will not get a raise that is going to support you and help pay your bills. Do know that the Quality Analysis will destroy your mental health and have you dealing with horrific anxiety, and depression. Can't tell you the amount of times I thought of self harm during the job. But of course, don't talk bad about the company, because that's out of pocket and not approved. Find a different job that will value you as a person, and not a number. Find a job that is going to let you have a life outside of it where you can spend time with your family, your pets, your hobbies. This one isn't for you. If the people with AARP read this, they'll know who I am with this. All I asked was for a certain schedule and I'd have been a happy camper, and worked my shift and pulled my weight. But nah. Don't work for Sitel.

All day you will be dealing with very rude and angry customers, but it's understandable because their resolution department is stupid. A customer will have a problem with an item, and you will then have to tell them to call the manufacturer, which always leads to the customer screaming in your ear, and you will just have to listen. Other times the customer would have items that needed to be repaired, and the employees would always make mistakes with the bookings, which would lead to the customer not having the TV or other electronics for months, which would then lead to them calling and being rude and spouting abusive hate at you. If you are lucky you will get some nice understanding people, but it's rare, but for most of the day you will be delivering bad news. Of course, naturally you will be overwhelmed by this and after a call you would want a few minutes to just compose yourself or to just have a breather after repeatedly having angry customers, but they won't let you. You only have one minute after you finish the previous call to get into another one, or realtime will call you to see why you are in after call for so long. With them constantly breathing down your neck after a call, it only adds pressure and anxiety to your poor soul. You would literally end your shift and already dread tomorrows. Kinda ironic how they speak about mental health when they are the ones destroying it. I would tell my manager that it's overwhelming, which he would just brush off and say 'It's like that for everyone and the job just needs a little getting used to'. You also get NO bank holidays off and will have to work weekends. They would put me down for 7-8 working days straight, which drained me physically and mentally. You will get very long hours and very little breaks. You would get holidays but you would have to book them which was basically impossible. I can see on one of the posts someone had the same issue with the holiday booking problem and Sitel replied 'We have since made positive changes to the systems and how this is booked'. I would just like to know what positive changes have they made with that? I was working there recently and it was still literally impossible to book holidays.