Foundever reviews

3.9

77% would recommend to a friend

(19,143 total reviews)
avatar

Laurent Uberti

83% approve of CEO

70% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,143 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Reviews by job title

19K reviews
1.0
Jan 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Nothing positive in this company.

Cons

Foundever Lisbon is the worst company that I have worked with. The HR, the Managers, especially the Spanish speaking Managers working in English Market are the worst, incompetent and racists. If you are expert in lying, breaking the company rules and polluting the work place then you are a bets fit for Foundever Lisbon. The inadequacy of the HR team is evident in their inability to address employee concerns and grievances effectively. Instead of fostering a supportive and inclusive work environment, they seem to perpetuate an atmosphere of neglect and disregard for the well-being of the workforce. It's disconcerting to witness a department that should be a pillar of support fail so spectacularly in its role. The situation is exacerbated by the behavior of certain managers, especially those who are responsible for overseeing English-speaking teams. Their lack of proficiency in the language not only hinders effective communication but also leads to misunderstandings and a palpable sense of exclusion for non-Spanish-speaking employees. This language barrier has become a breeding ground for mismanagement, where directives are unclear, and expectations are often muddled.

1.0
Jan 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home other then that Nothing good has come from my experience They do very sketchy Business Transactions and treatment of their employees is no Different APPLICANT BE WARNED!!!!!

Cons

Almost every thing they Do is a con I am not sure how the are able to get away with most of what they do.Sitel,then Sykes, then foundever,Harver,Align all under the same umbrella They must be doing some sort of tax fraud at the very least ,with the amount of name changes and integrations they do they I get the business model and aspect but your equiptment I'd not good enough to handle the HORDS of customer calls and complaints and issues that make it nearly if not impossible to meet the metrics they expect you to adhere to to keep your job.

1.0
Sep 15, 2023

Forgetever

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Company has some big name customers -A 9-5 job if you are content on just being a cog in the wheel

Cons

This company has the ego of a unicorn with a mindset and processes from the dark ages. Management talks a big game claiming to be invested in innovation, AI, CX, or whatever the latest buzz word is. However, they are only concerned with doing the bare minimum with only their bottom line on their mind and not what is truly valuable to their end customers. If you are looking for an outsourcer that will provide customer service agents using the latest tools or technologies, the ability to support your demanding needs or the innovation to set them apart from their competitors, then think again. In my experience, some of the best resources are based in LATAM/Brazil. Their US operations, staff and team are struggling heavily with not a lot of traction.

Viewing 40 - 42 of 19,143 Reviews

Glassdoor has 24,568 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.