Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Foundever. This rating has been stable over the past 12 months.

How satisfied are employees working at Foundever?

78% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4422) , Customer Service Representative (CSR) (1502) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (424) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (259) , Learning Specialist (202) , Operations Manager (197) , Technical Support (179) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1039 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 657 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 476 reviews)); "Benefits are good and fair" ((in 467 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 357 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1181 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 796 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 235 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 143 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 133 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

What are the top reviewed Foundever locations?

Wasquehal , Paris , Romainville , La Rochelle , Rouen , Pau , Nancy , Périgny , Saint-Étienne , Cournon , Juillan , Blois , Saint-Étienne , Clermont-Ferrand , Pont , Tarbes , Bordeaux , Bobigny , Villeneuve-d'Ascq , Francheville , Casabianca , Nantes , Lille , Roubaix , Vineuil , Vervins , Festalemps , Fessanvilliers-Mattanvilliers , Trie-sur-Baïse

Foundever reviews

3.9

78% would recommend to a friend

(19,209 total reviews)

Laurent Uberti

84% approve of CEO

71% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (19,209 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Télécommunications industry (3.5 stars).

Reviews by job title

19K reviews

2.0

Apr 8, 2018

No Value...Just your NPS Score

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home, 3 days off

Cons

Being confined to a chair over 9 hours a day with headset attached to your head, have to request bathroom break, coaches are only interested in their numbers, if you aren’t high on your NPS they make you feel worthless. NPS Scoring is ridiculous. Even if the customer calls you out for doing great but rates The business you answer phones for as bad, you get a detractor which goes against your score. I answered over 1100 calls in a month, no one else on my team was close to that amount, but I was put on corrective action for 30 days for a mistake in one case. Low pay, $9 an hour to be verbally abused by customers who are angry.

2.0

Apr 7, 2018

Can be a great most days but too much focus on outdated measurementz through tools and metrics instead of results

W@h customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working at home is amazing. Over all the job is fairly easy and provides a lot of stability.

Cons

Inflexible and constant changing schedule with short notice and poor training practices.

1.0

Apr 2, 2018

Don't do it!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

cool receptionist good training nice team nothing else

Cons

Managers lie. Stressful calls. childish and favouritism behaviour Bullying to impaired people/mental illness harassing and intimidation behaviour. high staff turn over, as you are treated as a number.

Foundever Response

7y

We will be sure to pass on your kind comments to the training and reception teams. Each of our managers will catch up with their team members regularly to talk through any concerns and also to go through potential opportunities or aspirations, working together to find ways to help you achieve your personal goals and help with self-development. However, some of the points raised around bullying are not something we would find acceptable. Please do get in touch directly on 01923 689645 so that we can understand what’s happened.

Viewing 334 - 336 of 19,209 Reviews

Jobs at Foundever

Conseiller Relation Client F/H

Saint-Étienne

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Conseiller Relation Client F/H

Romainville

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Conseiller Relation Client F/H

Conseiller client La Rochelle (h/f)

Périgny

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Conseiller Relation Client F/H

Foundever

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Reviews by job title

No Value...Just your NPS Score

Can be a great most days but too much focus on outdated measurementz through tools and metrics instead of results

Don't do it!

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