Five Guys reviews

3.6

62% would recommend to a friend

(4,765 total reviews)
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Jerry Murrell

77% approve of CEO

47% positive business outlook

Five Guys has an employee rating of 3.6 out of 5 stars, based on 4,765 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five Guys employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.4 stars).

Reviews by job title

5K reviews
2.0
Oct 7, 2011
Recommend
CEO approval
Business Outlook

Pros

If you can work for a District Manager that knows what they are doing you will probably have a little bit better experince then I did. It was a fun restaurant to work in with the right people. Menu is easy to learn.

Cons

1. Loaded down with forms, procedures and various internal inspections. Not a problem if they did not tell you to be on the cooking line 90% of your time. 2. Organization expanded on the restaurant end way too fast. Corperate office did not. Employees not getting correct pay. W-2s being late by 6 months for several employees. I even had to chase them for pay I was due after I was terminated. They paid me some of it and when I asked for reasoning, no responses from 2 people that handled payroll. 3. NEVER! I mean NEVER ask anyone, from Corperate that visit you store, questions on "why" or "how". I asked a question that my boss did not have an answer for and I was told by one of the owners "I don't know". The next day I heard I was almost fired for asking why we cook at a certain temp because the French Fry consistancy was a company wide issue. I learn by asking those who are supposed to be the experts. By the way, my asking came after He had already asked me what kind of issues we had been facing. I told him of several and he was on the phone in an instant fixing them. Being helpful is not incouraged but it is a serious threat to your employment.

4.0
Oct 4, 2011

Simple

Recommend
CEO approval
Business Outlook

Pros

-Simple Menu, easy to remember -Upbeat, Positive, Friendly atmosphere -Free food at lunch on 8+ hour shifts -Easy hiring process & interview -No past experience required -The uniforms are free (Two T-Shirts & a Hat) -Tips -Secret Shopper bonuses -Free Peanuts :)

Cons

-I had to buy a pair of black slip resistant shoes, the cheapest pair I could find were $17 @ Walmart -No benefits -You smell gross when you go home - It's an average minimum wage job -People under 18 cant flip the burgers, cook the fries, grab buns of the warmer for toppings, or use a knife etc. The only jobs they can do are lobby clean-up, or cashier.

1.0
Sep 15, 2011

No respect

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The job is easy to get, and the owners (at least the ones at my store) were very friendly, as were the general managers.

Cons

The pay is horrible. You should probably just clear your schedule for the whole day because they will keep you typically for an hour or two after you're supposed to get off (if you're working day shift) and call you at 7 in the morning, asking if you can come in early or work a double. If you say that you can't, the managers so "OK" and hang up the phone. If they still can't find anyone they'll keep calling back, promising benefits. If you comply, you usually won't receive the benefits. The management does not respect you at all, even if you've worked there for years. I worked at Five Guys for 4 years and never made above $7.25...and they told me I made more than anyone except the managers and the grill guy! I traded shifts one time the day before my grandfather passed away because we knew it was about to happen, and I made sure management knew. On the day he died, my manager called me (after she knew what was going on because I told her myself) to ask if I could come in the next day. No respect. If you ask for a day off, they will become bitter and cut your hours down to two days--then call you up every day that you're normally scheduled to work and ask you to come in. 4 years of being treated like this was a mistake.

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