FedEx Office reviews

3.4

84% would recommend to a friend

(2,322 total reviews)
avatar

Brian D. Philips

67% approve of CEO

FedEx Office has an employee rating of 3.4 out of 5 stars, based on 2,322 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FedEx Office employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Aug 23, 2012
Recommend
CEO approval
Business Outlook

Pros

Some of the Pros of working at FedEx Office were employee diversity, scheduling flexibility, and quality management. Everyone who worked at my store was from a different ethnic background, and everyone was very friendly which made for a pleasant work environment. The store manager was very flexible with my school schedule.

Cons

There was no cons that stood out to me about working with FedEx Office.

3.0
Aug 22, 2012
Recommend
CEO approval
Business Outlook

Pros

401k matching and decent pay if you can get promoted quickly. 1 week paid vacation to start, 2 weeks after working for a year. If you like production/printing , the job can actually be fun.

Cons

Upper management is extremely inconsistent. They change employee requirements all the time and they force employees to try to sell useless garbage to every customer that walks in the door. The forced interactions have made the customer-employee relationship degrade into something lifeless instead of a warm, honest interaction. This trend of "corporatizing" everything seems to be continuing and getting worse with time.

2.0
Aug 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Some great customers that you enjoy seeing on a regular basis and some great co-workers that make it tollerable to come to this place everyday.

Cons

Where to start...I was hired at $10.00 for 40 hours a week. By the time i signed my acceptance letter it was $11.00 an hour at 32 hours a week. Dissapointing for my only income but was told that I would have plenty of opportunity to pick up extra hours. My awesome manager that held everyone equally responsible was moved to a bigger store and our new manager is new, never managed a day in his life and is sinking instead of swimming, no matter how great of a person he is the managing skills are lacking. We are understaffed, overworked but not enough to get overtime r even 40 hours a week but just enough to make you exhausted from all the shift changes. Our store is remote and has no sales supports, no delivery support but we are still expected to meet the same deliveries for major accounts and the same sales goals, and when we don't we get our hours cut yet again. Employees who don't do their job, show up late, take long lunches without saying anything, tell customers confidential company information and are just lacking in common sense are not punished but reqarded by getting extra long vacations, whatever shift they want, get to go home early for special events while the hard working employees pick up the slack and constantly fix his mistakes. The management is happy to take credit for things we do good but if we mess up they have no problem throwing us under the bus when it's jobs we shouldn't even be doing in the first place. Bonus's are gone and corporate expects us to make up the difference by selling unwanted crappy POM's that we rotate on a tri monthy basis so the market is over saturated an no one wants a stupid thumb drive for 12.99 when they can get one at Best Buy for half the price without having them pushed on them like crack. Oh and for all my hard work I get a 3% raise once a year IF I get a high enough score on my review.

Viewing 2182 - 2184 of 2,322 Reviews

Glassdoor has 3,840 FedEx Office reviews submitted anonymously by FedEx Office employees. Read employee reviews and ratings on Glassdoor to decide if FedEx Office is right for you.