- Low wage, little flexibility for raises. The incentive that you'll get a bonus by getting a lead to a certain point in the sales process is not all it's made out to be. It happens, but not often.
- No benefits
- Casual dress code and environment. While it's nice to be comfortable, it is unique to the microcosm of PT Business Development. I also suspect that this is part of the reason why professionalism is a little lax.
- Approximately 8 hours of classroom training (over 1 week) + shadowing coworkers' calls (for usually less than a week), and then you're on your own. Very little additional education/training.
- The mentality from management is often: "It's okay, someone will come behind you and fix it later", which makes it feel like the work you're doing has no meaning or lasting impact.
- Computers are dated, and run very slowly. This has a substantial impact on productivity.
- Can have interesting accounts and conversations with prospects, BUT most time is spent leaving the same voice mail message over and over. Monotonous and repetitive cold-calling.
- Scheduled to a different cube almost every day (which is good for hearing other coworkers' conversations, but doesn't allow you get into a groove or routine)
- Former customers are often frustrated with the quality of customer support, and/or felt neglected by their account manager (this is often due to mix-ups and duplicates in the software we use to organize and catalog our customers and prospects)
- Metrics are pushed and the most important thing, so attention to detail and quality of work is low.
- Very high turnover in employees
- Moderate turnover in management
- Few chances to increase responsibility
- After sending a lead on, you get few (if any) updates on whether or not it is going anywhere
- Company mindset is very much about the bottom line and high call volume over quality. It doesn't seem to matter if, for example, a prospect is going out of business. They will still be called every 90 days and asked whether they want to purchase new software. This often produces a poor image of Epicor, and it isn't resolved...instead, someone just calls them again in 90 days.
