Beware the OTE - Cloud Solution Architect ServiceNow Employee Review

3.0
Mar 24, 2025
Recommend
CEO approval
Business Outlook

Pros

- I've had a long and often rewarding career at ServiceNow. - ServiceNow stuck with me through a personal tragedy which required FMLA time and inconsistent business hours for over a year. - This company is "going somewhere," and that always makes the work more interesting along the way. - I've met hundreds if not thousands of smart, interesting, caring people that really want to do their absolute best alongside one another. There are few people that are dead weight, and those types don't last long, here.

Cons

- I'm getting off-shored. They can hire 3-4 people in India for what they are paying me. It isn't directly called this, but that's what is happening. - Even though I'm told my performance for 2024 was "just fine," they have held my bonus payout for 2024 as part of my transition/pending separation. It seems like a "claw back" that costs me $10-15k (after taxes). Moral of the story: They might pay you $0 for OTE (even if the company does well) if they can think of an excuse before the check is written 2 months later after what you did to earn it has happened.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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