Good firm in general with quite a few toxic teams - Director, Product Management ServiceNow Employee Review

2.0
Mar 5, 2024
Recommend
CEO approval
Business Outlook

Pros

Great product, great business outlook, good people to work with in general

Cons

Used to be a great culture, but as the firm grew they got folks who are good at selling themselves in interview but arent actually good at job. These middle managers spread toxicity across the firm. They would often lie to their reportees about their performance only to later reveal the true rating after review leaving the candidates disheartened. Upper management rarely looks in to actual functioning of teams and this leads to toxic managerial practices being incentivized. Promotions are based on nepotism or who ever manager decides will make them look good if promoted at the expense of truly deserving, hard working candidates. Good people are going to leave as soon as economy stabilizes, but till then they are trapped. For those looking to join, do a thorough background check about team/managers/teammates etc., I rate Diversity and inclusion as 1 star because SNOW tends to err on side of excess, resulting in alienation of those who are put in limelight without any care for the actual context.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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