Truth Behind Company Values and Culture - Commercial Services Account Manager ServiceNow Employee Review

1.0
Aug 3, 2023
Recommend
CEO approval
Business Outlook

Pros

1. Appealing Public Image: The company projects an attractive set of values and culture to the public, drawing potential employees and customers. 2. Inspirational Messaging: The publicly shared values can inspire employees and create a sense of purpose in their work. 3. Enhanced Brand Reputation: A positive image of the company boost its reputation, leading to increased trust and loyalty from customers. 4. Employee Attraction and Retention: A strong culture can attract top talent and encourage existing employees to stay with the company long-term. 5. Alignment with Social Trends: Company'svprogressive values may align with prevailing social trends, making them more appealing to socially conscious consumers.

Cons

1. Pay versus Expectations: Employees may find that the compensation offered is not commensurate with the high expectations set by the company's values and culture, leading to feelings of undervaluation and dissatisfaction. 2. Discrepancy with Reality: The publicly projected values and culture may not align with the actual practices and environment within the company. 3. Workplace Dissatisfaction: Employees can feel disillusioned and disengaged when they realize the disparity between what is advertised and what is experienced. 4. Erosion of Trust: Inconsistencies in values and culture can erode trust among employees and customers, leading to negative perceptions of the company. 5. High Employee Turnover: Misalignment between advertised and actual culture may lead to increased turnover rates as employees seek a better fit elsewhere. 6. Negative Impact on Company Reputation: Once discrepancies are exposed, the company's reputation could suffer, affecting its ability to attract top talent and customers.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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