Avoid, not worth the drama and not the "place to be" - Senior Engagement Manager ServiceNow Employee Review

1.0
Apr 27, 2022
Recommend
CEO approval
Business Outlook

Pros

learning how to work at a software company with other people that work at software companies

Cons

- Superficially helpful people: i.e. people refusing to assist even if it is their primary job function, redirect to others who do the same, or in more frequent scenarios just ignoring people. Lots of internal finger pointing and trash talking other teams/people, overall this is becoming a toxic work environment. - Poor management and leadership: lack of guidance and investment in direct reports. I've been in scenarios where my years of experience, level of relationship with client and basic common sense have been ignored by my management repeatedly, only to get in front of the next level of leadership or the client and be eviscerated for not having prepped the very thing I tried to but was shut down over and over. - Lack of basic courtesy within groups: the level of unprofessionalism and rudeness I've experienced is unbelievable and too frequent from different individuals to not be a reflection of the culture. We are all here to get our jobs done and we don't have to be a**holes to each other to do that, stop being nasty and treat people with the same respect you would like to receive.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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