Pros
Servicenow has some very talented people working for it and the company's growth is phenomenal. They pay very good wages and has the standard benefits across the software industry.
Cons
The company is very fast paced as it's growth is huge. However they often treat employees like dirt. If you are management you are treated like a slave and if you are below management, you are expected to be a robot and just do as you are told without any deviation. The management have very very high expectations and not everyone will fit into that. The bonus scheme is flawed as they operate a stacked bonus scheme which means you are ranked against your colleagues and will only get a percentage bonus based on where you rank which is unfair especially if you do different jobs with different metrics. The employees are expected to work long hours and take regular abuse from management, the only reason that they stay is because a lot of the employees have shares/options at a very low rate so they stand to make a lot of money when their options vest. Anyone new is at an immediate disadvantage on that front as their options will be at a high price. There was no Christmas party last year as they 'didn't want to offend any religions'. In all honesty, they don't want employees to have fun, it's a heads down and get on with your work culture. I use the term culture loosely as there actually isn't a culture there. Expect a lot of work, long hours and little reward. The company is also very top heavy, ie a lot of directors, VP's, senior management that do very little. If you are expecting a career path, then don't hold your breath, they prefer to hire externally for senior positions rather than promote from within. If you work hard and are very good at your role, they will want to keep you there for as long as possible. The platform for a SaaS company is also very unstable & uptime is very low. The architecture is such that it falls over multiple times in the day/week, this has a knock on effect as customers will end up getting very agitated and you will have to bear the bunt of that. There is work to improve the stability but changing the architecture costs large sums of money and will take time to improve. If you are working weekends, you may as well cancel any appointments/plans you may have. My opinions are around the UK organisation within PS & Support. Although there were multiple dotted lines to US management. In summary, if you are looking for a fun place to work, with great career progression and job satisfaction, look elsewhere! This place is only good for the money and even then it's a case of how long you are prepared to put up with the poor work/life balance.