This isn't sales but thanks for the commission - ADR ServiceNow Employee Review

1.0
Mar 7, 2019
Recommend
CEO approval
Business Outlook

Pros

PTO, benefits, and you only have to work 10 hours a week. Once you figure out how to game and cheat the system, hitting quota is easy. Seeing people get out of the ADR role seems like they're opening up their career to more possibilities.

Cons

Never have I seen an office filled with more incompetent leadership. I think only 1 has any real sales experience. Some of senior ADR manager grew up cheating the system for meetings, so now they teach of all of their ADR's how to game the system. You can't blame the new people but I feel bad for this being our first or 2nd work place experience. Advice for any new hirer: Make "Phone calls" and spam emails then log these into the horrible, home-grown CRM in order to hit your activity requirement. Then do what everyone else does and towards the end of the month -HOUND your field reps to give you free "meetings" you can log-into SURF. This is how everyone hits quota. There is no such thing as quality here, it is only quantity. We're talking about a company that makes $2.6 billion in Revenue. If you throw in garbage into the CRM, no one cares, especially the managers. As long as you hit your number, the managers hit their number, we're all happy!

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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