Strong benefits but culture has deteriorated sharply - Technical Writer ServiceNow Employee Review

4.0
Mar 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, strong executive leadership with a drive to win at all costs.

Cons

Culture is shifting to a bit of a snake pit from when I joined 5 years ago. Leadership changes with cut-throat VPs brought in from Oracle and Microsoft. Not the ServiceNow that I joined anymore.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

great benefits if you are a full-time employee amazing people and individuals to work with

Cons

boys club culture horrible management and leadership, no transparency or follow through absolutely no stability in org charts, had 5 managers in one year entitled execs who take home the majority of profits and act like they are celebrities No growth, very slow to promote Leadership plays excessive favorites Unclear job descriptions and expectation that you will work "start-up" hours around the clock

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