Good learning opportunities - Technical Support Processia Employee Review

Hello and thanks for sharing your feedback about Processia. We appreciate it and understand your experience is positive. Happy to hear we are a great place to work! We do value the feedback of each and every employee and while we are not perfect, listening and continuously improving what we do is key. As we say at Processia: "See it, Say, it Fix it!"

Thank you for your feedback. Really sorry to learn that your experience was not enjoyable. For sure, there was some turn-over in the past few years but if we look at the big picture here, less than 5% of the workforce left during the last 2 years. In our industry, which is very competitive, that's actually amazing! Turn-over is also part of the reality of any organization. That being said, about staffing shortages, did you know that we hired more than 12 people last year in North America? In a very competitive market that's actually good. For sure, we still need to improve learning and development and took that topic a step further during the last few weeks with new training initiatives to be implemented soon. As for the yearly compensation review, as you know there was some turn-over in HR during the past few years. That being said, we are also currently addressing that aspect through an improved process, training for all managers and more powerful technology. Part of the focus of the leadership team is indeed profitability: they are running a business, not a NPO. Although I have to disagree and I can't stress out enough how important quality is, and indeed at the center of every executive decision. One example of that is the time, the efforts and the energy dedicated to continuous improvement initiatives at Processia. We're not perfect and we know it. And we are working on it!