Pros
The only positive aspects that I can relate to employment at the Johnstown office: close to home and it was a paycheck.
Cons
So much micro-management at this office, it's unreal. They try to make you believe that you are working an actual HR job, when in fact, you are in a call center with a job title that is not "CSR". Call audits, peer audits... so many "quality audits" on employees that it makes you feel like you're back in high school. Employees and "management" auditing your work and telephone calls who have never done the work or answered an actual telephone call in their career. This all ties with your annual bonus which will be non-existent after they run you through the ringer. Slightly above minimum wage pay.. in a town that is dying off. This is the only reason you have people sticking around.