Manipulation by pretending to create culture - Annuity Customer Service Representative MetLife Employee Review

1.0
Oct 17, 2014
Recommend
CEO approval
Business Outlook

Pros

It feels like a real job for a while. Management pretends to help you work on a personal development plan. You are required to set goals for yourself in a job you just started in and know very little about. There's a cafeteria on site. Believe me, though the food isn't great, you'll need to learn how to eat there or bring your own food. Your 30 minute lunch(minus the 5 minutes*2=10 minutes it takes to enter and exit the building) won't allow you to make it for or actually humanely consume anything reasonably resembling food elsewhere.

Cons

They're regularly fussing with you about everything. Don't do this, don't do that. I felt 2 all over again. The difference is I'm a grown man with multiple degrees who acts my age. Everything I did was an attempt to be a good employee and you can bet I was berated at every turn. So, in essence met was like a giant preschool where we were actually handling giant transactions for real people in the real world. It was such a nightmare.

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5.0
Apr 7, 2026
Recommend
CEO approval
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Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good support for new people managers were very helpful and always available

Cons

Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer

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