Good people, but management is too political - Finance MetLife Employee Review

2.0
Apr 24, 2018
Recommend
CEO approval
Business Outlook

Pros

- Most of my colleagues were great. - Good pay and benefits.

Cons

- Executive management has lost touch of what MetLife has stood for, divested core businesses in the U.S. (Brighthouse Financial and MassMutual) - Work environment was too political, games being played by management and across geography. - In general, management is resistant to change, hesitant to adapt new technologies into improving existing processes. - Many teams are siloed. - Knowledge gap across hierarchy. (Senior management doesn't know what middle management is doing and middle management doesn't know what non-management employees do.) - Company-wide layoffs disguised as "Transformation" and "LEAN." - Almost no opportunity for career advancement, would rather hire externally than promote from within. - Promotions based on who you know rather than the work you do. - Internal systems occasionally down "for maintenance or updates" during peak business days. - Lots of smoke and mirrors.

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5.0
Apr 7, 2026
Recommend
CEO approval
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Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good support for new people managers were very helpful and always available

Cons

Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer

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