The job you would like just for a paycheck - TAM Case Specialist MetLife Employee Review

1.0
Mar 31, 2017
Recommend
CEO approval
Business Outlook

Pros

They pay decent & they hire all walks of life that's the only pros.

Cons

I still can't understand how they won the bank of america account. Let me start with if you want to work for a company you love and grow in this company isn't the one!! If you want a paycheck it's a good job. Don't listen to nobody lies management needs to really do some personality class and management workshops. Trainers set you up for failure. They only know how to teach one way and they complain more than how they teach to the point where you get distracted. Now upper management is so petty to the point where it's disgusting to the core. Bank of America now you see why the customer service is so terrible.

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5.0
Apr 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture that actually cares about customers and employees

Cons

Old school and Legacy environment

1.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Good support for new people managers were very helpful and always available

Cons

Micromanage every second of your time; have to put in a request to go to the bathroom and wait for someone to grant it Expect you to put exceptions to your time after your shift ends on your own time Half hour lunch by the time I brought my lunch or heated my leftovers and went to the bathroom. I barely had time to wolf it down. Unrealistic call times Systems are horrible and crashing all the time expect you to be in at least 15 minutes before your shift unpaid to set up all the programs on your computer

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