Most Annoying Job I've Had - Senior Software Engineer HubSpot Employee Review

1.0
Sep 5, 2025
Recommend
CEO approval
Business Outlook

Pros

There's brilliant people at this company, mostly from the individual contributor level. As most companies, your manager is a make or break for culture, but most managers are fine to work under. AI use is encouraged, and not shoved down your throat

Cons

Leadership has no backbone on what they want from you as a team, and managers bleed that down into ICs. Directions change with "this is the new Priority Zero" with no conversation from the people that own the feature. As though leadership finds a shiny new object (read: something that might please shareholders) and will move toward it without conversation. Then when the "I told you so phase" comes in when things stress people out, they're already moving to the next shiny thing. Growth is not actually real here, don't believe that suggestion. Can you grow, yes. But it's despite the company more than encouraged by it. "Move fast" definitely takes priority. I've had excellent colleagues laid off recently, no good reasoning as to why other than "restructuring."

Explore other reviews about HubSpot

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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