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      Not the time to work at HubSpot - Customer Success Manager HubSpot Employee Review

      1.0
      Apr 8, 2025
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The majority of the company is remote

      Cons

      - This is probably the worst time to be working at HubSpot specifically as a Customer Success Manager - Leadership is all over the place and it feels chaotic. Anxiety is at an all time high - Leadership recently changed metrics 3 months into 2025 - The pay doesn't seem competitive for the market - Leadership is peeling back some key benefits

      avatar
      HubSpot Response
      1y
      Thanks for sharing your feedback, though it’s tough to read. The work you and the rest of the CS team does is so important so we really want to make sure we can address some of these issues: - Regarding leadership direction, our leadership team is more aligned than ever on our strategic priorities. We pride ourselves on moving with speed and making decisive actions based on market conditions. Our goal is to ensure that our clarity at the leadership level translates into clarity for every team member. If you're experiencing stress or concern, please know that we have multiple support resources available. I encourage you to connect with your Manager or HRBP who can provide confidential guidance and support. -One thing we would call out is that leadership have not removed any benefits. While the guidance around taking time off has moved from being unlimited to having more guidelines (with the goal of equity for all employees), no benefit has been peeled back. If you have any questions around the nitty gritty, visit the Wiki or HelpSpot for more information, or connect with your manager. Thanks for all that you do for HubSpot and our customers. - The Customer Success Leadership Team

      Explore other reviews about HubSpot

      5.0
      Apr 30, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      HubSpot is a great product especially with all the addons

      Cons

      Need better training into each hub.

      2.0
      May 22, 2026
      Individual contributor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

      Cons

      Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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