Going downhill so fast - Customer Support HubSpot Employee Review

3.0
Nov 6, 2024
Recommend
CEO approval
Business Outlook

Pros

My colleagues are some of the best people I've met in my career Benefits are helpful Flexibility between remote and in office is very good

Cons

Since the layoffs and some high profile leaders leaving the CEO has openly pushed the high performance agenda. When challenged on how they handled the layoffs they basically fobbed us off. They claim it's for the better of the company but "try" to show they are sympathetic and don't want burnout. But they're missing the mark so much People are miserable. I've never seen so many people leaving or looking to leave since I joined than I have the past 6 months. Hubspot is in real danger of losing what it was and some great great people. There is so much micro management and the flaunting of AI to everyone knowing it will impact our roles shows no human side. We are being pushed to absolute maximum and even when you overachieve you are taken advantage of as they see you as an asset to use . Family life is being impacted and relationships are being affected because people are starting early and working late. I could write for so much more but ultimately senior leaders don't care about these reviews. All their messaging internally is that of things are great and amazing and we are all so so happy. When in fact everyone pretty much I speak to wants to leave There is basically no mobility options internally and when there is , you are given some crappy excuses from a non caring decision maker. If you are looking to join. I would really think about whether you want to , hubspot has changed and for the worst.

Explore other reviews about HubSpot

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

15
See reviews by: Helpful|Rating|Date|All