Not for you if you enjoy life. - Tier III Technical Support Expedia Group Employee Review

2.0
Mar 16, 2016
Recommend
CEO approval
Business Outlook

Pros

-Working with some wonderful people (which can happen anywhere) -Meeting wonderful customers (which can also happen anywhere) -Learning how to become a Master Multi-Tasker -Paid training classes that last several weeks -Two break rooms with great views -High pay for the Tier 3 department

Cons

-If being chained to a desk, computer and headphones for eight hours isn't for you, please don't apply here or you'll be miserable -Work responsibilities are excruciatingly monotonous, as your job description has you performing the same duties over and over again, no spice of life -Sitting, sitting and sitting inside for eight hours while sunny, colorful life goes on outside -Dealing with meaningless calls from very angry customers -Being told you have the power to make customers happy, but being required to follow a novel of rules at the same time -Immature co-workers and managers attached to cliques

Explore other reviews about Expedia Group

5.0
Mar 26, 2026
Recommend
CEO approval
Business Outlook

Pros

I really love working at Expedia. The perks and benefits are great and I feel like I have just the right amount of work life balance. I feel fortunate to have a manager that listens to my goals and aspirations and does their best to find a path forward.

Cons

I’ve found the promotion cycle to be quite difficult to navigate, with promises made and often overlooked. To get a promotion, you have to work extremely hard to get visibility across the board often outside your remit.

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Expedia Group Response
1mo
Thank you for sharing your experience. We’re so glad to hear you’re enjoying the benefits, balance, and supportive management. We also appreciate your feedback on the promotion process. Your perspective highlights how important it is that we succeed together through collaboration, while fostering an ownership mindset where contributions are recognized. Thank you for being part of the journey and for helping us continue to raise the bar.
2.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, supportive manager, and genuinely pleasant colleagues.

Cons

Frequent reorgs and shifting strategic direction made it difficult to build momentum or plan long‑term. Over time, contractor roles became increasingly narrow and production‑focused, which limited opportunities for meaningful skill development. Responsibilities that originally included project management were reduced to primarily email production work. There’s also a broader corporate pattern where work is expected to be completed exactly as written, with little room for judgment or improvement. Even small, quick optimizations can lead to pushback rather than appreciation, creating an environment where going “above and beyond” requires multiple layers of approval — which defeats the purpose of being proactive in the first place. Finally, there’s an in‑office expectation (less strict than for full‑time employees, but still present) for work that can be done entirely remotely. This tends to benefit highly social personalities, but for those who prefer focused, independent work, it feels unnecessary. Social dynamics also play a noticeable role; if you’re not immediately well‑liked or you make a single early mistake, it can create a self‑fulfilling perception that’s difficult to overcome.

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