Poorly set up to serve non-US markets - Account Manager Expedia Group Employee Review

2.0
Sep 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Great benefits, nice office, competitive salary

Cons

Terrible corporate strategy, head office has absolutely no understanding of markets other than the US market, sales structure very US-geared, leading to a lack of success outside of the US. Business model doomed - had to lay off over 10% of company pre-COVID due to spending too much money on google ads. Training sessions were brainwashing and corporate culture was very insincere, backstabbing common amongst head office workers - might play well with US employees but not with Canadian employees. Diversity and inclusion policy was insufficient and very US-geared and did not make sense in a Canadian context.

Explore other reviews about Expedia Group

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

work life balance lots of pto

Cons

limited room for growth in the company

3.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Incredible benefits! Quality, affordable medical insurance, 401k, wellness reimbursement, travel reimbursement, plenty of PTO, etc. They have fresh food cooked daily for breakfast and lunch, available for purchase. They also have free food, such as yogurt cups, cheese sticks, and shelf-stable fruits available to all employees. The benefits keep many of us here. I will say, have had two supervisors so far, and they’ve each been great. Very understanding, yet motivating. I haven’t yet met a supervisor who didn’t value their supervisees.

Cons

The main digital platforms we use do not function efficiently, which makes a noticeable impact on our work. On a perfect day, you’ll still spend 8-12 minutes per hour waiting on load screens, but we have experienced days in which the sites were down for about 6 hours within an 8 hour day. I feel that our quarterly goals are not constructed with this in mind. Another major con is—like many places now—job security is an issue. AI is taking over the job of many employees, and while we’re told to embrace it, it’s difficult to do so when you could walk in any day and be told to pack your things.

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