Pros
Pay and bonus are decent, especially if it's your first job. Generous PTO - even as a part time colleague. Employee discount is nice to have.
Cons
Middle management can be extremely spiteful in an attempt to improve KPI numbers. This came to being borderline abusive for me. There was a period of time where I was getting written-up twice a day and constantly being talked down to as I wasn't managing to hit targets in a sale. At one point, I had forgotten to give a CSAT slip (a piece of paper with the colleagues name on) to a customer, and was brought into the back to talk about it. I told them I had made a mistake, and forgot about it, but the manager told me "I don't trust a word that comes out of your mouth" - word for word. This kind of treatment continued until they had found someone else to pick on. The culture is amazing when colleagues are at the same level, but it seems that the hierarchy causes nastiness that I have never seen before. If you aren't an extremely resilient person, I'd avoid this company at all costs. I got extremely close to quitting, and only didn't because of the financial situation it would have put me in. For a company which claims that it's core value is doing right for the customer, it is evident that profit is the clear motivator, and they are happy to ruin the mental health of their staff to increase it.
