A company once focused on great service now reduced to chasing volume targets to appease the city and networks. - Branch Manager Currys Employee Review

working towards volume targets which carry weighted financial rewards which in some cases would not always benefit the customer. An assisted selling tool which has at least 6 steps too many and over complicates each transaction, and to be honest most consultants know which deal they are going to end up with anyway. Hard core managing of employees that miss some of the assisted selling tool steps is almost farcical!