Dixons SSC Brno job review - Account Management Coordinator Currys Employee Review

2.0
Nov 10, 2016
Recommend
CEO approval
Business Outlook

Pros

- many opportunities to grow within the company - company trainings - easy access to new positions (as the fluctuation/migration of the employees elsewhere is great) - young employees (mostly people in their twenties, management in their thirties) - fun and relaxed environment among co-workers

Cons

- job workload (smart people get to gain much more responsibilites than their lazy/dumb colleagues) - the management cuts down the employees' number to save up company's expenses....people get more tasks, thus staying over (unpaid) - management tracks down people's working hours and calculates inaccurate time-planning for each of the tasks in order to load more work upon individual while hiring less people - the salary is not very competitive - even though a person grows within the company, their salary options are pretty limited - the communication with the UK management is somewhat unequal: the Czech stuff is expected to deal with the queries urgently, while UK collegues would not answer emails/skype messages for weeks! - KPIs are based on query solution upon which a co-operation with UK colleagues is expected; sadly in many cases most of the time is spent on "chaser" emails & escalating queries further (and hoping to get somebodÿ's attention)

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Currys Response
9y
Thank you for your comment, we appreciate your opinion. We are sorry you experienced inequality and unfair allocation of workload when working with us. This matter is currently being addressed as we try to separate individual contribution to the overall team performance so that underperforming individuals don’t take credit for work done by best performers. Of course, we are a support centre for our end markets which defines the nature of our jobs. Our commitment to service excellence and continuous effort to deliver top quality is a very difficult work but it’s the only way we, as the Dixons Carphone Centre of Excellence, can secure a safe place within our company. And even more so when we see that our colleagues in other parts of our organisation demonstrate very different or more relaxing attitude. Regarding the benefit package (salary, bonuses, plus other benefits), we make sure we are staying competitive and constantly calibrate ourselves against the market. Our effort is to be an employer of choice on the local job market and we are continuously re-assessing ourselves so that we provide both competitive salary as well as a long and fulfilling career path opportunities to our employees.

Explore other reviews about Currys

5.0
Mar 12, 2025
Anonymous contractor
Recommend
CEO approval
Business Outlook

Pros

I liked working with the team and store.

Cons

Nothing that comes to mind

3.0
Mar 12, 2025
Recommend
CEO approval
Business Outlook

Pros

Great people to work with

Cons

Awesome place to work sometimes

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Currys Response
1y
Thank you for taking the time to share your feedback. We're delighted to hear that you value your colleagues and the team environment at Currys. We strive to create a fun and friendly buzzy vibe.
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