If you are based in the USA RUN! - Senior Account Manager Contentsquare Employee Review

1.0
Mar 8, 2023
Recommend
CEO approval
Business Outlook

Pros

The Product does functionally work.

Cons

This is 100 percent a French company, being ran out of Paris. They have no concept of the US market, or what it takes to be successful here. I believe 1 sales rep hit their number in North America last year out of 60 plus sellers, and that 1 rep "making quota" is subject to interpretation. The competition has 60-70 percent of the functionality at 10 percent of the cost. The attitude from management is "we don't want those customers that can't afford us" instead of trying to find a middle ground that is more price competitive The French CRO makes all the decisions and has neutered the US management from doing anything or making any changes to improve their business. The hubris coming from France truly knows no bounds. Additionally their is an annual purge of employees that landed on the CRO's "list" throughout the year. These terminations come in the form of PIP's, being driven out, or this past year layoffs. The easiest way to land on this list is to have any contradicting opinion to the CRO's Finally the compensation plans and what is in offer letters, vs how they actually pay is downright deceitful. Example: ACV quota but have to sell multi year contracts to get your base rate pay. You could theoretically sell your entire quota in 1 year contracts and not meet your OTE. There is also a floor on quota attainment you have to hit before they will pay you fully on deals. They do however back pay once you hit this floor. In my year of working there I never received a formal compensation plan for signature, (just a power point after I spoke up) and in Q3 I received a sales certification letter after 9 months on the job.

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Contentsquare Response
3y
Thank you for submitting your feedback. We strive to create a great company where employees can do their best work. Should you wish to discuss further, please don't hesitate to get in touch with me. -Carly Rabuco, HRBP

Explore other reviews about Contentsquare

5.0
Feb 23, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hyrbid setting and good mentorship

Cons

below avg pay and management shifts alot

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Contentsquare Response
3mo
Hi there. Thank you for sharing your experience. We’re glad to hear you enjoyed the hybrid flexibility in New York and received great mentorship during your time here. Over the past few years the company has gone through significant change a we've integrated multiple teams. We know that leadership transitions and evolving structures are felt by employees, and stability and clarity remain important focus areas as we continue to mature. Thank you again for having been part of the journey, and we wish you the best moving forward.
2.0
Mar 31, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- the people (i work with on a daily basis). i've heard some not-so-great things and reviews about people in other departments, but i'm lucky to work with great people in my department and know many kind and hard working people here. - unlimited pto - hybrid - nice offices

Cons

there's good reason behind the overall rating of this company and % approval of the ceo are dropping. the company is not what it used to be. during the first ~6 months i thought it was so exciting and a super unique unicorn company, however, right after that you start to notice all of the things wrong with it. the overall culture also took a huge hit within the last year or so. after the last round of lay-offs, SO MANY people then left on their own because of burnout from the unorganized chaos + more money since it's fairly rare to get a significant enough raise here. i envy the people who got out before the ship sank - senior leadership who probably have no idea what we actually do beneath them aka lack of visibility and no clear path for growth - leadership changes and lay-offs left and right - LACK OF DIVERSITY.

4
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Contentsquare Response
2mo
Thank you for taking the time to share your perspective and for the more than three years you’ve spent with us, especially during a time of significant change. We’ve had to make some difficult decisions over the past few years, including including organizational changes as we've merged companies, cultures, and products together into one platform. These were not taken lightly, and we recognize the impact they’ve had on teams, morale, and our employees day-to-day experience. We also hear your point around compensation. We’d encourage you to speak with your manager to better understand how salary reviews and compensation decisions are approached, salary bands, and how this connects to your role and progression. You also raise important points around leadership visibility, growth, and inclusion. We know these matter, and they’re areas we’re actively working on... particularly around making growth paths clearer and strengthening connection between leadership and teams. As a current employee, we’d encourage you to share this feedback directly with your manager (in addition to the compensation piece), connect with your People Business Partner, or take part in our annual engagement survey launching in May/ quarterly pulse surveys so it can help shape ongoing action plans. Your voice really matters in how we move forward.
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