PSR - Comprehensive Services - Payroll Support Representative ADP Employee Review

1.0
Feb 16, 2021
Recommend
CEO approval
Business Outlook

Pros

The only pros are the very few co-workers I had the pleasure of working with. They deserve much better than ADP.

Cons

Work/Life balance does not exist. You are overworked and for so many, stressed to the point of mental breakdowns. Employees would go on LOA just to get a break from the horrendous work environment. The managers are purposeless, immature and unprofessional. They do nothing but get in your way of any kind of promotion or work relief. You are micromanaged and they use a senseless metric system to grade your performance. You have no support system except for maybe co-workers you made friends with. New hire training is absurd. You are left completely unprepared for real world scenarios. Warning: If you have no prior payroll experience, you are screwed. You would think 8 weeks of training would be good for something. No. But at least it's paid. The benefits are a total joke and the pay is insulting. The business unit I was in is completely mismanaged which is why there is such high turnover. No one wants to work for a company that so obviously does not care about their employees. In my opinion, if you do not care for your employees than do you do not care for your clientele. If you plan on quitting soon and you left items in your cubicle, good luck getting it back. I have been fighting for 2 months to get my things and of course management has done little to nothing to assist. All I get are "I will look into it and get back to you" emails and we are not permitted to go and physically get our things. Calling into HR gets you nowhere because they just tell you it has to be handled by your manager.

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ADP Response
5y
Thank you for bringing these situations to our attention. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com

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Pros

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Cons

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2.0
Jun 15, 2026
Recommend
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Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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ADP Response
2d
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
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