Where do I start? They don't tell you it's a call center, they try to cover it up and call it a "Support Center". That was the first strike. Training is 10 weeks and when you come out you still feel like you don't know anything. The job is pretty terrible, you have troubleshot payroll related issues all day by HR practitioners who don't know how to do their job and get paid much more than you. You're constantly drowning while you're on calls trying to figure out deep payroll/tax/implementation issues. I think they have unrealistic expectations for reps. They expect you to follow up with every client, take endless calls and work on cases in a timely manner. They have support but they are rude and insult your intelligence often. You have to make sure you find one with a good attitude to help you, if not you're screwed. All of my co-workers hate it and want to leave. Everything at ADP is about "brand" so if you smile in the right faces you could be promoted and not based off real talent. Overall, this job is not for the faint heard, please seek out other options if you can. I don't think ADP is a bad company but being in (MAJORS) Client Service's is trash.
I dread coming into work every day and will be leaving soon.
Looks great on my resume but I'm running out and will never RETURN!!!!!!
