DriveTime Automotive Group reviews

Not at all developed like a call center should be. Collections in an non collections department. Management enforces rules they don't follow. Its a complete joke.

The worst part of the job by far is the work life balance. Employees are expected to work 55+ hours during tax season which for some reason begins in January even though this very company doesn't have W2s ready nor would we have our tax money back during that month. Nonetheless mid-Jan through April expect to live at the dealership. After tax season the hours are still brutal without there really being a need.10-12 hour days are very common and expected even though there is no need. An improvement in the salaries/bonuses of those that help underwrite and manage the teams would allow for more folks to want to move into management and allow for more flexible hours. Pay is a bit of a drag as well, in so far as you really have no idea what your goals are until the very end of the previous month. It is also tough when you consider that you could improve year over year net sales by as much as 10% but you don't have a guarantee that you will make the same amount of money as you did the year before. Dealership management does not participate in commissions beginning in 2015...there are only "bonuses" paid when you achieve the goal given to you at the start of the month. Not to mention this goal is mostly arbitrary based on a combination of last year's performance, previous month's performance, the region's goal, and how nice the guy that gives you your goal wants to be to you. If you're a store that has hit budget 6 months in a row you can expect another monster budget, but if you have missed 3 months in a row you'll get a smaller budget so you don't lose all hope. You're really incentivized to just barely make your goal. If you make it in the final 3 days probably works best.