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DriveTime Automotive Group

Engaged Employer

DriveTime Automotive Group reviews

3.4

53% would recommend to a friend

(1,391 total reviews)
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Mary Leigh Phillips

59% approve of CEO

46% positive business outlook

DriveTime Automotive Group has an employee rating of 3.4 out of 5 stars, based on 1,391 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DriveTime Automotive Group employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
4.0
Nov 21, 2022
Recommend
CEO approval
Business Outlook

Pros

They are very supportive to your needs. They will make every effort to help you succeed. They offer great benefits and lots of PTO from the start. Flexible shifts.

Cons

You get yelled at, a lot by the customers. They do not have the best reputation as a warranty company but I don’t see why.

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DriveTime Automotive Group Response
3y
Thank you for sharing your experience as a Customer Service Representative! We are SO SO happy to hear you are enjoying your role with us - it's our top priority to ensure our employees are happy. We train our leaders to serve their directs and be supportive and we are thrilled to hear this has been consistent with your experience! Due to the nature of the industry and working directly with customers, you may run into some upset customers. We are truly appreciative that you are continuing to help them. We appreciate your feedback and wish you continued success in your job!
4.0
Nov 20, 2022

It’s cool

Recommend
CEO approval
Business Outlook

Pros

Pay is decent but could use increase

Cons

A lot of hours. Cars have problems.

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DriveTime Automotive Group Response
3y
Thank you for sharing your experience as a Customer Experience Guide. We're happy to hear you are enjoying your job and our compensation package. If you're looking for a boost and are interested in any of our open roles, we recommend talking with your leader! We are always looking to promote from within - in fact, most of our senior leadership started out as CEGs! We appreciate your feedback and wish you continued success in your role with us!
3.0
Nov 17, 2022
Recommend
CEO approval
Business Outlook

Pros

PTO accrues fast Fast paced when working with customers 50K salary can be good depending on cost of living

Cons

Company is trying to dumb down the sales process where anyone can do it. This can be a good or bad thing. Before Covid Drivetime offered commission on all sales, but now it is a team bonus based on the stores goal. So the top performer gets paid the same bonus as the lowest performer. $80 for every car sold if the store gets 100% to target. $40 for every car if the store gets 85%-99.9%. And no bonus for anything less than 85%.

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DriveTime Automotive Group Response
3y
Thank you for sharing your experience as a Customer Experience Guide. We're happy to hear you are enjoying your job, our PTO and compensation package and our fast-paced work environment. As a company, we believe in carpooling to a shared destination - it's one of our core values. Because of this, we switched to a team-based commission to provide a pressure-free sales experience for our customers and a non-competitive sales environment for our employees. We want our employees to work together as a team, not against each other. This is also why we provide a base salary. We hope this clears up our reasoning behind the switch. As you are a current employee, we are always looking to promote from within! Chat with your leader about any open positions!
Viewing 307 - 309 of 1,391 Reviews

Glassdoor has 1,441 DriveTime Automotive Group reviews submitted anonymously by DriveTime Automotive Group employees. Read employee reviews and ratings on Glassdoor to decide if DriveTime Automotive Group is right for you.