Pros
Secure work with training programs to help you learn about technology and products. Great for students wanting a part-time job.
Cons
Expecting Staff to hit insane targets for very little money. Disciplining staff for not hitting targets even if it was just a bad month. Stretching the stores to it's limits with staff numbers. At multiple stores I worked at if one person was ill you would expect the phone call asking you to come in. Treated like a criminal if you had a day off sick. Managers would refuse to deal with irate customers and leave it to the minimum wage Customer advisor to deal with it, who would then get overruled when the manager finally came over. Staff who would try to rip customers off then celebrate doing so (this happened a lot with the Smart Plan product.). Coming in up to half an hour before your shift starts and not getting out until half an hour after your shift has ended (bare in mind the staff are hourly paid). A bonus con: At Christmas ever year the company would share pictures from the annual Christmas management party. In which a famous singer would perform and a free bar was provided. This was a real moral boost for the employees doing 11 hours shifts and getting there £9 per head for the Christmas party.