Was once a very fun place to work. How things have changed..
Pros
-Working alongside good people on a daily basis -Great staff discounts on in store products and phone contracts -difficult to look beyond that!
Cons
-Commission structure is laughable (with some sales earning you just 25p) -Company is forever changing goalposts in terms of which KPIs need to be focused on -Inflated targets which the stores struggle to hit -Text message system used to gain feedback from customers is very ambiguous and can cost you 30% of your hard earned monthly bonus if a certain level isn't achieved. -Company won't offer full time contracts to loyal employees and instead likes to hire students on a part time basis who require new training -pinpoint tablet used to "enhance the customer experience" isn't fit for purpose, making you look inadequate on there shopfloor when it crashes. - Have witnessed on several occasions, as soon as employees question the decisions of management, they are moved to another branch rather than having their opinions heard.
