Conduent reviews

Leadership and management can be good depending on who your supervisor is, or how they feel about you at a given time. Some policies are subjective, and unless you have the right people to fight for you, you cannot really dispute them, even if you are in the right. HR does not always seem that responsive, and more likely to side with leadership, no matter the situation. They can shift policies depending on your role, so as a senior advisor they can decide to put you on automatic final warnings, no matter the scenario or situation. I contributed excellent stats for four years, and warnings were escalated behind my back with no communication. I came into work expecting to work and I was locked out of my Mac. For someone who had contributed so much for four years to be separated like this felt dark and soulless. I had commitments scheduled with customers that they forced me to abandon, which is awful as far as professionalism for those customers.

Remote work is very time-restricted. They don't tell you you should have an IT Support certificate but it would immensely help. The brick-and-mortar hires anyone that breathes so what you don't know can hurt you. From day one, getting paid was an issue, and you have to watch each pay period making sure your time is correct. For a work-from-home environment, you would expect to have a functioning system, but NEVER, at any time did their software work one hundred percent of the time! Heavens forbid, if you have a malfunctioning computer that has to be sent in, you don't get paid for the downtime. They have a survey system that doesn't take into account the number of calls you handle. They only consider the number of negative responses and compare them to the positive responses without taking into account the numerous flaws in their survey questions. Thus customers complain about the vendor but you get blamed for their dissatisfaction. Statistical results are based on the questions asked and don't always produce the proper results. Customers have come to expect these surveys so the result is grossly skewed negatively impacting your work based on the voice of the less than one percent who take the time to respond.