Welcome to the Indian Call Center...*HONEST REVIEW*
Pros
-team outings/events -fully stocked kitchen with snacks and coffee -nice, fun managers who take you out to bars and Starbucks -good training resources, helpful upper-level management. -everyone is your age (i.e. 22-25 year old business and psych majors) To be honest with you, if you loved the Greek life atmosphere in Uni you would probably fit in here since everyone is a frat bro or sorority sis. The manager will take you out to bars, you will have nerf hoops and a ping pong table in the office etc. It's a pretty chill environment in my honest opinion, almost like college 2.0. A mediocrely decent entry-level position that will give you a sneak peek behind the curtain into how the real world operates and allows you to see if staffing is for you or not.
Cons
Despite what some people have written, I had good experiences with account managers and coworkers. Those who are complaining about gossip and pettiness probably have not worked in competitive sales environments before; this is pretty much par for the course, and Collabera was not the worst I've seen. What did make them bad was their business model - you essentially cold call candidates based off resumes that you find through their database and try to close them at the lowest rate possible to meet GPM margins. The problem is they have an offshore team in India working on these leads around the clock, so by the time you get them they're stale. The worst thing about this company is the transparent fakeness; they try to play it off as if they are really in this line of work to "help people find jobs because everyone knows how it feels to be unemployed." This is utter nonsense. Your position is all about numbers. Your Indian overlords will call you at the end of the workday (which btw is 8-5 on paper but 7:30-6 if you want to excel, plus additional time on evenings and weekends following up on leads.) to chide you if you don't meet your metrics. As a result, many of your coworkers will admittedly cheat and sometimes flat out BS to meet metrics just to nail the promotion (which is the final destination fyi, comes with a little base salary bump and commission increase). All said and done, expect to put in close to 60hours/week but log only the standard 40 into your time sheet on Friday. This is why they pay you a salary. When you do the math you realize you're not even making all that much and could do better elsewhere. The cream of the crop will find this out first and bounce, so you will see a high turnover rate. Overall, if you have a decent head on your shoulders and did well in school you will quickly realize you are wasting your precious time with Collabera. 4/10 would not recommend!
