Checkout.com reviews

3.9

80% would recommend to a friend

(1,106 total reviews)
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Guillaume Pousaz

86% approve of CEO

84% positive business outlook

Checkout.com has an employee rating of 3.9 out of 5 stars, based on 1,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Checkout.com employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Apr 12, 2024

Worst company I've ever worked for

Recommend
CEO approval
Business Outlook

Pros

There is nothing good I can say about Checkout.com

Cons

Checkout.com is simply the worst run company I have ever experienced. The leadership team is made up of incompetent people who simply say yes to anything Guillaume (CEO) says and are unable to think for themselves. The culture at the company is extremely toxic and everyone is only interested in protecting themselves. Coworkers are resistant to provide any help outside of their direct responsibilities. Leadership also chooses favorites and if you are not on that list you will not grow your career here. If you care at all about your career you should run, not walk, far away from Checkout.com

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Checkout.com Response
1y
Thank you for your time in leaving feedback, all employee opinions and experiences matter to us in improving our communication, leadership and ways of working. We feel strongly about promoting a positive culture and working environment. We wish you all the best.
1.0
Feb 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Not much left that’s good now

Cons

The company in the past 3 years since Covid has really gone down hill, many previous great things have been removed and employees are now treated like children. If you want any freedom in WFH, leave the company as the CEO says. You must be in 3 days a week chosen by the execs with no consultation on what staff want. You’ll be tracked if you’re in the office, they now track are badges to see who’s in the office and what teams are not attending the arbitrary 3 days Staff are not looked after, if you want a standing desk, nope deal with the rubbish desks they have with no adjustment and enjoy back ache. It’s all about the CEO, everyone only ever talks about pleasing him. Well shocker he doesn’t run the company on his own and you’ve now steam rolled over all over the actual employees who build the company. Pay really lags once you’re in the company, so if you for some reason join make sure you negotiate a high salary as they are very barely move you up the bands meaning it’s impossible to get a good raise without promotions Bonuses are based off of ratings but these are down on a bell curve so even if you work your best and have a perfect year, good luck actually getting a review better than meets expectations.

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Checkout.com Response
1y
Thank you for taking the time to share your detailed feedback with us. We appreciate your honesty and are sorry to hear about your recent experiences. Our employees are the heart of our company, and their satisfaction and well-being are paramount. Your feedback will be instrumental in driving positive changes within the organization.
2.0
Oct 7, 2022

Exhausting

Recommend
CEO approval
Business Outlook

Pros

Generally nice and clever people Nice offices

Cons

- My mental health suffered whilst at Checkout and by the time I left I was unhappy and burned out. The workload and hours required are unsustainable. Checkout spend a lot of time talking about mental health but don't do the one thing which would actually improve people's mental health, which is to ensure that workloads are reasonable/ sustainable. - Working is day is 9-6 which is unusually long (and that is still not long enough to do your work!) - So many meetings, so little time left to work - Brutal performance reviews with many excellent people unfairly given low ratings. - Recently made 100 people redundant en masse on a video call, a horrible way to manage bad news. Avoidable, too, if they hadn't enthusiastically overhired all year - No transparency about company results/ performance. - Equity package that was awarded recently is going to be pretty much worthless and based on an inflated company valuation. They try to make everyone feeling like they're part of this amazing journey, and everyone works so hard to meet the company's goals, but none of the regular employees are going to win financially from Checkout's success. And that's fine, but just be honest about it rather than trying to push this culture of 'we're all in it together on this exciting journey'. A few at the top will get hugely wealthy, the rest of the company will get burnout and nothing to show for it. - Existing employees struggle to get paid market rate, pay rises are severely even when promoted. Leaving is more lucrative for most. - Bonuses inconsistently awarded, if at all - People get fired for unproven allegations about inappropriate behaviour. Therefore people are super-worried about saying something that could be interpreted as offensive so regular social interaction can feel strained and awkward. - Staff turnover is high, many people will leave within their first year or less. Many people leave without something to go to because they are burned out - Reviews on here are skewed towards the positive as they push people to write reviews at the end of the (very good) induction programme. They will respond and say that they're only asking people to review the onboarding process, but that definitely isn't how it comes across. The honeymoon period wears off FAST - I should have left sooner, not sure how I stayed so long, but my health and happiness have transformed now I'm out!

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Checkout.com Response
3y
Hi there, We’re sorry to hear that your experience whilst you were with us wasn’t more positive. Thank you for taking the time to share your feedback, we will be sure to pass this onto the relevant teams. Wishing you all the best for the future.
Viewing 28 - 30 of 1,106 Reviews

Glassdoor has 1,159 Checkout.com reviews submitted anonymously by Checkout.com employees. Read employee reviews and ratings on Glassdoor to decide if Checkout.com is right for you.