Checkout.com People Operations Associate reviews

Management and leadership are a sham. They look after their friends and number 1. With zero ownership and accountability, they make their mistakes and then pin it on whoever they want (even their own team). Either that or failures are somehow chalked up as wins when everyone on the ground can see just how bad it really is. You can't sugarcoat excrement. After multiple rounds of releveling, recruitment is still being driven to leadership and there's constantly someone new at the helm who is usually incompetent. Pockets of good leadership are few and far between. But if you're not friends with the top then don't expect any recognition. More than once someone in my team resigned after working over and above their role and their backfill(s) was advertised at a higher seniority. The communication is some of the worst I've ever expereinced despite non-stop feedback. On the topic of feedback, there's no point in giving it. Whether in quarterly (used to be monthly) engagement surveys or more direct, nothing is ever done. What leadership wants, leadership will make us implement. For all the talk of wanting to be a "data driven" department, decisions are made with no information to back them. The team's reputation is firmly in the gutter.

- Redundancies continuously, lies from senior management - Talented people thrust into management positions with no actual skills on how to manage people - Favouritism - Talented staff fired unfairly - People surviving redundancies not based on merit but based on lower salary - Some people team management have a reputation of 'don't get on my bad side or you are fired'. Have seen this in action over the past 2 years. - Unhealthy toxic culture behind the scenes. This company has been given the handbook on how to run a fast growing tech company but with all the actual good advice redacted.