Chanel reviews

3.8

72% would recommend to a friend

(1,238 total reviews)
avatar

Leena Nair

80% approve of CEO

52% positive business outlook

Chanel has an employee rating of 3.8 out of 5 stars, based on 1,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Chanel employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Feb 9, 2018

Retail Manager, Horrible Experience

Recommend
CEO approval
Business Outlook

Pros

Started out great because it's Chanel and the allure of the brand is so beautiful. Couple times a year you have a opportunity to purchase Chanel accessories and clothing at a discount. Nice bonus potential and benefits.

Cons

Upper management plays favorites and majority are terrified. Most veteran employees feel that if a certain VP likes you then your job is secure. No annual reviews or performance sessions. Regional Managers are known to talk about employees to other counter managers and retail managers...specifically in regards to their performance and likability. Tend to retaliate against people who don't "fit in" versus trying to talk and coach. I've seen associates not act themselves because they were just scared of the person. Upper VP's will yell and humiliate Retail Managers and Key Account Managers in front of fellow peers or even Counter Associates.

4.0
Apr 4, 2016

Not all that

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

the history of company, the prestige, good benefits

Cons

back-stabbing used to value employees who worked there many years, now they don;t. they want all young people with ivy league educations

1.0
Jun 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Staff discount looks good on cv

Cons

Extremely Toxic Work Environment Working at Chanel was an incredibly challenging and disappointing experience. The company's outdated standards and lack of respect for individuality made it clear that conformity was the only path to success. If you didn't fit the predetermined mold they had created, you were made to feel like your uniqueness was a problem. One of the most concerning aspects of the company was its complete disregard for empathy and mental health. It seemed that the management team had no understanding or appreciation for the importance of mental well-being. They treated the concept of mental health as a joke, which greatly impacted the morale and overall atmosphere within the organization. Furthermore, the lack of support and disregard for employee well-being was evident in the way they treated their staff. Employees were seen as disposable assets unless they were based at headquarters. If you were an individual with a voice and ideas, you were often bullied or pushed out by the management team, leaving no room for constructive dialogue or personal growth. Despite promises of career progression, it became clear that only those who were part of the inner circle or close to management were given opportunities for advancement. Qualifications and skills seemed to hold little value, further adding to the frustration and feeling of worthlessness among employees. In conclusion, working at Chanel was a deeply demoralizing experience. The toxic work environment, the disregard for individuality and mental health, and the lack of career progression opportunities left me feeling undervalued and unappreciated. I would caution anyone considering employment at this company to seriously evaluate the potential impact on their self-esteem and overall well-being.

Viewing 82 - 84 of 1,238 Reviews

Glassdoor has 2,961 Chanel reviews submitted anonymously by Chanel employees. Read employee reviews and ratings on Glassdoor to decide if Chanel is right for you.