CarMax reviews

3.5

59% would recommend to a friend

(8,193 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Nov 17, 2019

A lot of coaching

Recommend
CEO approval
Business Outlook

Pros

We hire good people. There are a lot of good people that work at all of the CarMaxs I have visited.

Cons

Too much coaching. CarMax believes that Sales consultants need to change the way they sell to suit CarMax.

2.0
Nov 13, 2019

Run

Recommend
CEO approval
Business Outlook

Pros

Once you have been here a while you can make your own schedule

Cons

The pay just decreased and work has increased

3.0
Nov 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Truly great people in every store, I made many friends in my time at CarMax. Great training program for sales, including a mentor dedicated to your training. Mentors aren't compensated as much as they should be, which sometimes does affect their attention to your training, as they still must sell cars to make a living. Since CarMax is a nationally known name, you will have consistent opportunities to sell, but the commission structure is low until you advance into President's Club. Once is President's Club, you get great benefits like increased commissions, ability to make your own schedule (with several limitations), use of company vehicles, and a trip to Las Vegas every year. Management varies by location. I've had several General Managers and Sales Managers with mixed results. But overall, I've liked most of my managers. For those who perform, there are opportunities for growth as long as you don't mind long hours, late nights, and working weekends, after all it is retail. Given many locations nationwide, transferring is easy and there are many opportunities to move with CarMax.

Cons

CarMax managers are forced to apply a strict time and attendance policy, and depending on your manager every mistake gets documented. For commission employees who are not paid a base salary or hourly wage, getting points for being one minute late seems extreme. Commission on car sales has only been increased once since CarMax opened in 1993. Micromanagement can extend to your selling technique, with some managers demanding certain verbiage in phone calls and in person interactions.

Viewing 289 - 291 of 8,193 Reviews

Glassdoor has 8,362 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.