CarMax reviews

3.5

59% would recommend to a friend

(8,187 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Mar 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Company diversity policy and mentorship training.

Cons

Excessive micro managing and less than competitive pay scale for Sales Consultants unless you stay in the job for several years. If you are seeking a position with this company, I would recommend applying to be a buyer. They are given management status, get more respect and have more opportunity for pay and advancement.

2.0
Nov 10, 2010

NOOOOOOOOOOOOOO!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people you actually work with! Customers are the biggest babies in the world, and the job would not be as bad if that was the only thing you have to deal with. Some cool clothes to wear....that's about it

Cons

Again customers are the biggest babies in the WORLD! and it wouldn't be that bad if that was the only thing to deal with, but you have managers who abuse the litte bit of power that they have. You are afraid to ask them anything becasue one day they can be cool and i use that term loosely and the next they can be little girls. Every single one of them have their little things they are known for, the buyers make it hard to do your job too because they may appraise a 2010 BMW 325i for about..15 dollars and look at you like your crazy when the customer doesn't want to sell the car!!! Nothing is ever promised at carmax including your pay, since the doors opened the pay has stayed at 150 a car, carmax opened in 1993 by the way. As I remember being promised that you can make so much money here, after my year and a half I quickly learned that it turned into "you can make a lot of money if you sell 10,000 cars a day! This company is fantastic for finding and hiring people in management that exemplify rudeness, back-stabbing, and eventually destroy the company, the only way you can become a manager in sales is if you make President's club first, that will give them enough time to decide if you will rule with an iron fist..."That's the carmax way!"

2.0
Sep 26, 2008
Recommend
CEO approval
Business Outlook

Pros

The company when it started out was great in theory. With the advent of success, we got too large too quick. Now bad decisions, poor leadership, and a stagnant economy have caused this company to fall flat on its face. It's like any other large failing company now so I can't honestly say it's a good place to work anymore.

Cons

Just like any faltering large company. Hour/Pay cuts, they just got rid of the pension plan, poor decisions by upper/senior management have resulted in a class action lawsuit by three different firms for defrauding investors, poor hiring choices, poor promotion decisions, no accoutability. It's bad when I'm a manager and saying this stuff. They'll probably be out of business in three years if things get any worse than they are now.

Viewing 238 - 240 of 8,187 Reviews

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