CarMax reviews

3.5

59% would recommend to a friend

(8,186 total reviews)
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Keith Barr

49% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Jul 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay is better than most entry-level jobs, plenty of hours, benefits, no prior experience needed.

Cons

Pay isn't great when you consider the frankly unrealistic expectations management puts on you. Feels as though promotions are given by "playing the game," so to speak, and not through work ethic. Management will try and develop you according to where they want you to go instead of where you want to go. On the one hand, very process driven - on the other, processes are almost always changing, often with little to no input from the employees themselves. A "bottom line" type of environment with a very strict pace time - sometimes feels as though quality of work is considered second to raw output of units. Opportunities for advancement are limited for detail associates.

2.0
Jun 1, 2017

Run while you can

Recommend
CEO approval
Business Outlook

Pros

Good benefits - I got name brand glasses for really cheap Decent training

Cons

Extremely low commission compared to the industry average. You will be selling cars like crazy and for some reason not make any money in the end. Managers have to write observations on you for everything that you do good or bad. Observations are basically a comment on your behavior in writing. They basically are writing up a list of reasons to fire you if they need to. Instead of telling you to change your behavior like an adult and issuing consequences like a normal job would they put you on something called an Individual Development plan which is basically a pain in the access. You have to check in with your manager about a certain part of your performance and they get to criticize you as if you were a 13 year old child. Managers don't have any concept of taking turns on the customer like at a traditional dealership. A manager should enjoy getting involved in a deal first hand. For some reason Carmax managers just want to sit back and hear about the deal instead of getting involved.

1.0
Apr 27, 2017
Recommend
CEO approval
Business Outlook

Pros

schedule is flexible, CarMax in general is a good company to work for, but if you are in the right store with right management

Cons

micro management , racist management , racist store CarMax southwest freeway , the management lie, if they feel that you do not obey them like donkey , and try to fire you and all the same race managers get together to let you go.

Viewing 208 - 210 of 8,186 Reviews

Glassdoor has 8,355 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.